Member Services Function Clause Samples

The Member Services Function clause defines the responsibilities and scope of services provided to members within an organization or association. Typically, this clause outlines the types of support, resources, or benefits that members are entitled to receive, such as access to exclusive events, customer support, or informational materials. By clearly specifying these services, the clause ensures that both the organization and its members have a mutual understanding of expectations, thereby reducing misunderstandings and enhancing member satisfaction.
Member Services Function. (A) The Contactor shall operate a Member Services function during regular business hours. (B) As necessary, the Contractor shall provide ongoing training to ensure that the Member Services staff is conversant in the Contractor’s policies and procedures as they relate to Enrollees. (C) At minimum, Member Services staff shall be responsible for the following: (1) explaining the Contractor’s rules for obtaining services; and (2) fielding and responding to Enrollee questions including questions regarding Grievances and Appeals.
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Member Services Function. (A) The Contractor shall have in place mechanisms to help Enrollees and Potential Enrollees understand the requirements and benefits of the Prepaid Mental Health Plan. (B) The Contractor shall operate a Member Services function during regular business hours. (C) As necessary, the Contractor shall provide ongoing training to ensure that the Member Services staff is conversant in the Contractor’s policies and procedures as they relate to Enrollees. (D) At a minimum, Member Services staff shall be responsible for: (1) explaining the Contractor’s rules for obtaining services; and (2) fielding and responding to Enrollee questions including questions regarding Grievances and Appeals.
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Member Services Function. (A) The Contactor shall operate a Member Services function during regular business hours. (B) As necessary, the Contractor shall provide ongoing training to ensure that the Member Services staff is conversant in the Contractor’s policies and procedures as they relate to Enrollees. (C) At minimum, Member Services staff shall be responsible for the following: (1) explaining the Contractor’s rules for obtaining services; (2) assisting Enrollees to select or change Providers; and (3) fielding and responding to Enrollee questions including questions regarding Grievances. (D) The Contractor shall conduct ongoing assessment of its orientation staff to determine staff members’ understanding of the Dental Plan and its CHIP managed care policies and provide training, as needed
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Member Services Function. The Contactor shall operate a Member Services function during regular business hours.
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Related to Member Services Function

  • Member Services The Manager shall (i) manage and coordinate distributions and payments to Members; (ii) manage and coordinate communications with Members; (iii) distribute reports, updates, and other information to Members; (iv) handle redemption requests from Members; and (v) provide services in the nature of investor relations.

  • MANAGEMENT FUNCTIONS B.1 The Association recognizes that the management of the Hospital and the direction of working forces are fixed exclusively in the Hospital and shall remain solely with the Hospital except as specifically limited by the provisions of this Agreement and, without restricting the generality of the foregoing, the Association acknowledges that it is the exclusive function of the Hospital to: (a) maintain order, discipline and efficiency; (b) hire, assign, retire, discharge, direct, promote, demote, classify, transfer, lay- off, recall, and suspend or otherwise discipline nurses, provided that a claim of discharge or discipline without just cause may be the subject of a grievance and dealt with as hereinafter provided; (c) determine, in the interest of efficient operation and high standards of service, job rating and classification, the hours of work, work assignments, methods of doing the work, and the working establishment for the service; (d) generally to manage the operation that the Hospital is engaged in and, without restricting the generality of the foregoing, to determine the number of personnel required, methods, procedures, and equipment in connection therewith; (e) make, enforce, and alter from time to time reasonable rules and regulations to be observed by the nurses which are not inconsistent with the provisions of this Agreement. B.2 These rights shall not be exercised in a manner inconsistent with the provisions of this Agreement.