Common use of Monitoring and Maintenance Clause in Contracts

Monitoring and Maintenance. 11.1 The parties agree to the timeframes and the corresponding course of action set out in the Resolution Timeframes (Schedule 4). 11.2 The Operator must monitor E-Scooter locations to ensure that the E-Scooter parking requirements, densities and relocation timelines are being met. 11.3 The Operator will provide customer service and monitoring of complaints twenty four hours per day, seven days per week. 11.4 The Operator will provide a customer service phone line twenty four hours per day, seven days per week. 11.5 The Operator must provide adequate resources to receive and action complaints from the public and the Councils, in accordance with this ▇▇▇▇. 11.6 The Operator will be responsible for the activity and costs of retrieving its abandoned E-Scooters including but not limited to from parks, waterways and public land.