Monitoring and Maintenance. ▇▇▇ actively monitors the server environment and will notify the Customer of any system failures detected. Problems resulting in any system failure detected during regular business hours will be notified immediately and corrected as soon as possible. Other, non-critical problems will be resolved during regularly scheduled maintenance periods. ▇▇▇ makes no guarantees of system availability. In the event of a natural or other disaster, ▇▇▇ has a series of plans for restoring services. Services have been categorized into four different levels of priority ranging from Business Critical (1) to Low Impact (4). Servers and hosting services provided under the Hosting Services are categorised as Priority 1 (see Part A above – Call Priority Definitions).
Appears in 3 contracts
Sources: Service Level Agreement, Service Level Agreement, Service Level Agreement