Common use of Monitoring Methodology Clause in Contracts

Monitoring Methodology. The monitoring of SLA standards is completed by netINS by sending Internet Control Message Protocol (ICMP) echo request packet messages every 1 minute. The packets are analyzed by netINS to determine packet loss and Customer availability. The Customer must contact the Network Control Center to open a ticket requesting a credit. The Customer must provide the following information: • Customer Name and Contact Information • Type of netINS Internet Connection • Brief description of the characteristics of the failed metric netINS will review all claims within ten (10) business days. The Customer will be notified the outcome of the claim. All applicable credits will be applied to the Customer’s next available invoice following claim approval.