Monitoring Methodology. The Department may utilize any or all of the following monitoring methodologies in monitoring the Contractor’s performance under the Contract and in determining compliance with contract terms and conditions: • desk review of records related to service delivery maintained at Department facilities serviced by the Contract (shall include any documents and databases pertaining to the contract and may be based on all documents and data or a sampling of same whether random or statistical); • on-site review of records maintained at Contractor’s business location, if applicable; • interviews with Contractor and/or Department staff; • review of grievances filed by inmates regarding Contractor’s service delivery; and • review of monitoring, audits, investigations, reviews, evaluations, or other actions by external agencies (e.g., American Correctional Association and/or National Commission on Correctional Health Care, Department of Health, etc.). A Contract Monitoring Plan has been developed and administered by the Department’s Office of Health Services in accordance with the requirements in this contract. The monitoring tool will be utilized in review of Contractor’s performance.
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