New Service Requests Clause Samples
The "New Service Requests" clause defines the process by which a party can request additional or modified services beyond those originally agreed upon in the contract. Typically, this clause outlines the steps for submitting a request, such as providing written notice, and may specify how pricing, timelines, and approval procedures are handled for these new services. Its core practical function is to provide a clear and structured method for expanding or altering the scope of work, thereby preventing misunderstandings and ensuring both parties agree to any changes before they are implemented.
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New Service Requests. In this context ‘New Service Request’ means a proposal to expand the scope of this SLA, for instance by including Buildings which are not currently covered; it does not mean a request for the Window cleaning Team to carry out a specific task which is already within the scope defined in section 2.
New Service Requests. If Hawaiian Telcom requests a New Service, Supplier shall promptly provide a proposal with respect to such request that identifies: (i) the services, functions and responsibilities Supplier anticipates performing in connection with the New Service; (ii) a mobilization plan with respect to the New Service; (iii) Supplier’s fees for such New Service, including a detailed breakdown of such fees; (iv) if applicable, a list of any additional equipment and service locations to be used in connection with such New Service; (v) any necessary alterations or additions to the terms of this Agreement; (vi) proposed service levels for the New Services; and (v) any other information requested by Hawaiian Telcom.
New Service Requests. Any requests for new services must be approved and agreed upon in writing by both parties including agreements as to performance timing and cost estimates. New services requests will be quoted and performed by the Seller and paid for by the Buyer on a time and material basis. New services requests include the following:
1. New requests for proposals and related cost and/or prices.
2. New functionality or enhancements to Existing Customer Contracts.
3. New equipment purchases
4. New service offerings
5. New pricing for Existing Customer Contracts or new customer contracts.
6. New hire employees.
New Service Requests. LEVEL 3 initiates orders for trunk-side interconnection services by sending an ASR to CenturyTel. The ordering process is described in the CenturyTel Guide. The ASR will be reviewed by CenturyTel for validation and correction of errors. Errors will be referred back to LEVEL 3. LEVEL 3 then will correct any errors that CenturyTel has identified and resubmit the request to CenturyTel through a supplemental ASR.
New Service Requests. The work required and timing for providing service requests varies depending on the nature of the service being requested and constraints imposed by the Customer’s status as an existing or new customer.
A. For Service Changes, including changes for sites already receiving I-Net service, I-Net will add new services requiring only a software change, typically within ten (10) business days from the receipt of an I-Net Connectivity Change Request Form from the Customer, and I-Net engineering approval of the change. Services requiring hardware changes will be scheduled with the Customer. Upon receiving I-Net engineering and the Customer’s approval, I-Net will complete a service ticket and obtain written approval from the Customer. This approved service ticket will be processed by the County for Customer billing.
B. For new I-Net service locations, I-Net’s ability to provide requested service will be dependent upon the availability of existing fiber provisioning and integration with the Customer’s other existing sites on I-Net. This design will require the participation of both Parties.
C. The County will generally add service to a new site, where minimal facilities engineering and provisioning tasks are required, within sixty (60) business days from receipt of an I- Net Connectivity Change Request Form specifying the service from the Customer. The County requires a minimum of ninety (90) business days to construct a typical installation when new fiber installation is required. When more than minimal facilities engineering and provisioning tasks are required, the installation of service will be negotiated with the Customer. All new services require a signed amendment identifying the Date of Activation as agreed upon mutually by both Parties.