Common use of Opening a Trouble Ticket Clause in Contracts

Opening a Trouble Ticket. For the Availability, TTR, and Proactive Outage Notification SLAs, an Outage Trouble Ticket must be opened, either by Verizon or Customer. A Trouble Ticket records the Outage.

Appears in 8 contracts

Sources: Service Level Agreement (Sla), Service Level Agreement, Service Level Agreement

Opening a Trouble Ticket. For the Availability, TTR, TTR and Proactive Outage Notification SLAs, an Outage Trouble Ticket must be opened, either by Verizon or Customer. A Trouble Ticket records the OutageOutage event.

Appears in 2 contracts

Sources: Service Level Agreement, Managed Wireless Lan Service Level Agreement

Opening a Trouble Ticket. For the Availability, TTR, and Proactive Outage Notification SLAs, an Outage Trouble Ticket must be opened, either by Verizon Company or Customer. A Trouble Ticket records the OutageOutage event.

Appears in 1 contract

Sources: Managed Lan Service Level Agreement

Opening a Trouble Ticket. For the Availability, TTR, and Proactive Outage Notification SLAs, an Outage Trouble Ticket must be he opened, either by Verizon or Customer. A Trouble Ticket records the Outage.

Appears in 1 contract

Sources: Service Agreement (Gomez Inc)