Opening a Trouble Ticket. For the Availability, Time to Repair, and Proactive Outage Notification SLAs, a Hard Outage Trouble Ticket must be opened on Verizon’s systems, either by Verizon or by Customer’s request. A Trouble Ticket provides the record of Hard Outage events.
Appears in 5 contracts
Sources: Managed Wan Service Level Agreement (Sla), Managed Wan Service Level Agreement (Sla), Managed Wan Service Level Agreement (Sla)
Opening a Trouble Ticket. For the Availability, Time to Repair, and Proactive Outage Notification SLAs, a Hard Network Outage Trouble Ticket trouble ticket must be opened on Verizon’s systems, either by Verizon or by Customer’s request. A Trouble Ticket trouble ticket provides the record of Hard Network Outage events.
Appears in 1 contract
Sources: Service Agreement (Gomez Inc)