Common use of Opening a Trouble Ticket Clause in Contracts

Opening a Trouble Ticket. A Trouble Ticket is required to record the event of a Network Outage. Routinely Verizon Managed Services Operations will generate a trouble ticket for the Customer. The Customer could also notify the appropriate Verizon Customer Service Center or use its Web-based tool to also initiate a trouble ticket. The number for the assigned Customer Service Center is printed on the customer’s invoice. Access to the Web-based tool can be requested at the first use or anytime thereafter by contacting your Account Team.

Opening a Trouble Ticket. A Trouble Ticket is required to record the event of a Network Hard Outage. Routinely Verizon Internet Dedicated - Managed Services Operations will generate a trouble ticket for the Customer. The Customer could also notify the appropriate Verizon Customer Service Center or use its Web-based tool to also initiate a trouble ticket. The number for the assigned Customer Service Center is printed on the customer’s 's invoice. Access to the Web-based tool can be requested at the first use or anytime thereafter by contacting your Account Team.