Common use of Penalty Calculation Clause in Contracts

Penalty Calculation. An SLA should indicate precisely how the penalties are calculated and when the clock starts to tick in the Failure time calculation. Common practice requires the customer to raise the problem to the Service Desk before it can be included in the Failure time calculation.

Penalty Calculation. An SLA should indicate precisely how the penalties are calculated and when the clock starts to tick in the Failure failure time calculation. Common practice requires the customer to raise the problem to the Service Desk before it can be included in the Failure failure time calculation.