Common use of Problem Management Clause in Contracts

Problem Management. Vendor shall maintain a IT Operations Centers staff with necessary ability and skills to meet all Service Levels. In managing Service Level failures and other problems and incidents arising in connection with or affecting Vendor's provision of the Services (collectively, "Problems"), Vendor shall at a minimum take the following actions: (a) identify, record, track and correct issues impacting the delivery of the Services; (b) recognize recurring Problems; (c) address procedural issues relating to Problem management; and (d) contain or reduce the impact of Problems that occur.