PROGRAM SUPPORT AND MAINTENANCE Clause Samples

PROGRAM SUPPORT AND MAINTENANCE. 3.1 Support. ACSC shall provide the support and maintenance services as described herein ("Support") at the Locations for all Supported Products. ACSC ------- will provide such Support both during implementation and production use. ACSC will use its best efforts to cure, as described below, all Errors in the Supported Products so that such Products perform in all material respects the functions described in the associated documentation. ACSC shall maintain a telephone support hotline, 24 hours a day, 7 days a week. If Licensee's use of a Supported Product is prevented or impacted such that Licensee cannot reasonably continue using such Supported Product, ACSC will commence work on such Error within twenty-four hours of notification from Licensee and will engage its development staff until a work-around that is reasonably satisfactory to ACSC and Licensee is achieved. For all other Errors reported to ACSC by Licensee, ACSC will commence work on the reported Error within forty-eight hours of notification during its normal technical support business hours and will engage its development staff until a workaround that is reasonably satisfactory to ACSC and Licensee is achieved. If an Error remains unsolved after ACSC attempts to remedy the Error remotely with the assistance of Licensee, ACSC will dispatch a qualified ACSC representative to the applicable Location to assist in the remedy of such Error. If Licensee requests information or clarification regarding the Supported Products but there is no impact on the operation of the Supported Products, ACSC will provide an initial response regarding the requested information or clarification within forty-eight (48) hours of notification during its normal technical support business hours.
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Related to PROGRAM SUPPORT AND MAINTENANCE

  • Support and Maintenance Where Licensee purchases support and/or maintenance services, Licensee’s initial support and/or maintenance term will begin upon delivery to Licensee of the Licensed Software and continue for one (1) year thereafter (or the length of the term if less than a year for any subscription/term license) unless otherwise specified in the applicable annual support and/or maintenance agreement, Product Order, or other written agreement executed between Licensor and Licensee. Where Licensee purchases support and/or maintenance for any Licensed Software, Licensee hereby agrees that it shall purchase such support and/or maintenance services for all of Licensee’s licensed units of such Licensed Software product. Support and/or maintenance services provided by Licensor will be subject to Licensor’s then current applicable standard annual support and/or maintenance agreement unless otherwise agreed by the parties in writing.

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