Quality Assessments Sample Clauses

Quality Assessments. In addition to the obligatory quality control exercised by the Contractor, a short quality assessment will be carried out by the FMO for each Detailed Contract carried out under the Agreement. The information obtained from such assessments will be taken into account when considering other Detailed Contracts.

Quality Assessments. The Contractor shall do Quality Assessments annually. The Contractor will audit their processes and determine areas that need improvement, that cause issues, or could be improved. This should evaluate all systems, procedures, processes, requirements, and any other aspect of the program that in some way impacts the services provided through this Contract. The assessment should be submitted to the Vendor Contract Manager on an annual basis. The Contractor will take into consideration any suggestions, requests, or additions from the State. The State reserves the right to request the Contractor to perform a Quality Assessment at any time. The State can request it to be site, regional, or the entire program. The State can give a list of specific concerns, all of which the Contractor shall address, in addition to their own findings. Within ninety (90) days of notice, unless otherwise determined by the State in writing, the Contractor shall assess the given area and document any issues, including, but not limited to short comings, failures, lapse in services, areas that could be improved, and shall send the report documenting their findings, the cause of the issues, and how to eliminate the issue from ever happening again. Included in the assessment documentation and report provided to the State, a Corrective Action Plan shall be issued by the Contractor for each cause, detailing the actionable cure for remedying the issue or issues. Upon Corrective Action Plan receipt, the State shall review and advise of any questions. If the State has no objections to the plan, the plan shall be implemented within twenty-four (24) hours. From that point, the Contractor has the agreed upon timeline to cure the issues. The timeline shall be determined by the State. If the Contractor still has any issue associated with the Corrective Action Plan purpose, by the end of the timeline, the State shall obtain a credit of $500 per occurrence from the Contractor in the form of a check with the supportive reporting model. At any point, the State has the right to invoke the Termination for Default clause. If for any reason the level of Guard requested by the User Agency cannot be provided by the Contractor, the Contractor will place a replacement Guard of a higher level at the location at the specified times, until the requested type of Guard is placed at the location. At no time will the Contractor bill the State for a higher rate than the price shown in Exhibit B, for the Guard Type req...