Rate Card Resources Clause Samples

The 'Rate Card Resources' clause defines the terms under which specific personnel or services are provided at predetermined rates listed in a rate card. This clause typically outlines which roles, skill sets, or resources are covered, and specifies that charges for these resources will be based on the agreed rate card, often attached as a schedule to the contract. Its core practical function is to ensure transparency and predictability in pricing for resource-based services, reducing disputes over costs and facilitating straightforward billing.
Rate Card Resources. Customers may, at their sole discretion, request Rate Card Resources be delivered utilizing the Attachment 4-A Rate Card Resource rates, inclusive of all travel expenses, and the labor categories and skill sets as required to provide Incident Response Services that are priced as an hourly fee under the following basis: Rate Card Resources are billable by Monthly Productive Hours Worked, based on the following guidelines: a. For each Rate Card Resource that performs Monthly Productive Hours Worked in a given month, Service Component Provider will invoice Customers at the applicable rate in Attachment 4-A, Service Component Provider Pricing Forms (MSS). Rate Card Resource overtime hours will not be calculated as time and a half of the applicable rate. b. Service Component Provider shall not invoice Customers in any given month for more than the maximum number of Monthly Productive Hours Worked per Service Component Provider employee which will be calculated by multiplying the number of Business Days in the month x 8 hours. c. Service Component Provider shall not invoice Customers for Rate Card Resource overtime, unless agreed to in advance, in writing and on an exception basis by the Customer. d. Customers shall not incur any Rate Card Charges for the following activities: i. Services performed by Service Component Provider Personnel that have not been approved, in advance, by Customers per established approval processes and documented in the SMM. ii. Services performed by Personnel providing non-Rate Card Services such as Services described in Exhibit 2.1.2, Cross Functional Service SOW, Exhibit 3, Service Levels, and this Exhibit 4 including invoicing and Chargeback, forecasting and trending; iii. Nonproductive time (whether or not conducted on Customers’ Sites), such as holidays, vacation time, sick leave, time spent consuming meals, or other personal time; iv. Time used for education, training, mentoring, travel, administrative or management (for example: Service Component Provider internal meetings, internal reporting, process implementation work, time and expense accounting, performance reviews, knowledge transfer, etc.);
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