Scope of Maintenance Services Clause Samples
The "Scope of Maintenance Services" clause defines the specific maintenance tasks and responsibilities that a service provider is obligated to perform under an agreement. It typically outlines which equipment, systems, or areas are covered, the types of maintenance included (such as preventive, corrective, or emergency repairs), and any limitations or exclusions. For example, it may specify that only certain parts are covered or that services are provided during specific hours. This clause ensures both parties have a clear understanding of what maintenance will be provided, reducing the risk of disputes and setting expectations for service delivery.
Scope of Maintenance Services. 2.1 Maintenance Services
(a) the CMA General Conditions, setting forth general requirements, terms and conditions with respect to the scope of the Maintenance Services; and
(b) The CMA Specification.
2.2 Initial Maintenance Term; TxDOT’s Right to Terminate
2.2.1 The initial maintenance term shall commence on the date of Final Acceptance of the Project in accordance with the Design-Build Contract (the “Initial Maintenance Term Commencement Date”), and shall continue for a period of five years, unless terminated earlier in accordance with the terms of this CMC (the “Initial Maintenance Term”). TxDOT shall not be required to issue a notice to proceed with respect to the Initial Maintenance Term.
2.2.2 During the first year of the Initial Maintenance Term in which the construction warranties under the Design-Build Contract are in effect for any failures of any of the work that is the subject of the warranties under the Design-Build Contract, DB Contractor shall be required to correct such work pursuant to the Design-Build Contract and shall bear the costs associated with correcting such warranted work under the Design-Build Contract. These costs are not included in the Maintenance Price set forth in Exhibit 3 to this CMA.
2.2.3 TxDOT has the right to terminate this CMC, without financial penalty, at the conclusion of the first year of the Initial Maintenance Term, by providing DB Contractor with six months’ notice of such termination.
Scope of Maintenance Services. 3.1 General 3.
Scope of Maintenance Services. Supported Product Maintenance includes provision of Resolutions, Maintenance Patches, and Updates in relation to the Supported Product during the Support Term, as set forth herein. Wazuh will make commercially reasonable eorts, but it is not obligated to perform source code modifications, develop patches, or provide extensive debugging for the N-1 Version. Consequently, if a bug or issue is identified and subsequently fixed in a later Version, Customer shall update the Software to the latest Version in order to access and implement the Resolution made available by Wazuh.
Scope of Maintenance Services. The scope of the Maintenance Services is as follows:
A. Netwrix shall make available to Licensee via web download new versions and releases of the Software, including Software corrections, enhancements and updates, if and when Netwrix makes them generally available without charge to licensees of the Software.
B. Netwrix shall respond to communications from Licensee that report failures of the Software to operate substantially in accordance with its specifications.
C. Netwrix shall respond to a reasonable number of communications from Licensee that request consultation on the operational/technical aspects of the Software, provided that such requests are made by individuals generally skilled in the use of computers.
D. Licensee shall have access to technical support website(s) applicable to the Software stated in the Order.
E. Netwrix's Maintenance Services shall be available via the Web or telephone. Netwrix will respond to inquiries within two (2) business days from receipt of the inquiry.
Scope of Maintenance Services. 2.1. Subject to the timely payment of the Maintenance Charges and due adherence with the terms and conditions of the present Agreement, the Maintenance Agency agrees to provide Maintenance Services in GHC, as detailed hereinafter:
Scope of Maintenance Services. During the Maintenance Term, Sabre will provide the services necessary to remedy any Level 1 or Level 2 Errors in the Systems and to acknowledge evaluate and record any Level 3 or Level 4 Errors in the Systems. Fixes for Level 3 and Level 4 Errors will be prioritized after all Level 1 and Level 2 Errors are remedied. Maintenance Services will commence promptly after Customer has identified an Error with the Systems, or any portion thereof, and has notified Sabre’s Support Desk of the Error.
Scope of Maintenance Services. 3.1 3chillies shall provide the following Maintenance Services for the Customer Website in accordance with the terms of this Agreement:
(a) the Help Desk Support described above;
(b) corrective maintenance as described in paragraph 4;
(c) a software updating service as described in paragraph 5;
Scope of Maintenance Services. 1.2.1 Party B shall provide maintenance services for the designated faulty equipment of the security systems, broadcasting systems, other weak current systems, security inspection information systems, departure systems, flight display systems, and general query systems (GIIS) within the T1, T2, T3 terminals, ITC, GTC, and flight area boundary entrances of Party A in accordance with this contract, service plan, and the requirements of Party A.
1.2.2 The equipment to be repaired can be found in the equipment list (Attachment 1 Service Requirements Specification), and the actual quantity on site shall prevail.
Scope of Maintenance Services. Unless otherwise provided in a Customer Services Plan between Licensor and Customer, the Maintenance Services shall be the services specified on Licensor’s website at ▇▇▇▇://▇▇▇.▇▇▇▇▇▇.▇▇▇/SLA or such other webpage of which Licensor shall notify Customer by email to Customer’s email address.
Scope of Maintenance Services. Unless otherwise expressly stated herein or agreed upon by the Parties (LIFFE's agreement not to be unreasonably withheld), LIFFE shall have no obligation to provide the Maintenance Services in respect of any Exclusion.