Service Availability Calculation Clause Samples
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Service Availability Calculation. 8.1.3.1. The services availability calculation measures the percentage of time during any calendar month that the production instance of the application is available, as measured by one or more automated monitor (s) defined and implemented within the Xpertdoc monitoring system (the “Monitoring System”).
8.1.3.2. Monitoring by Xpertdoc is carried out 24/7, 365 days a year in real-time by using specific systems that detect and indicate any failures or faults by notifying the support services.
8.1.3.3. In rare cases where unavailability of the services would be undetected by the Monitoring System, failures or faults can be reported by the Customer as indicated in Section 6.3. Upon reception and confirmation of the Incident, the unavailability of the System will be recorded for the purpose of Availability calculation.
8.1.3.4. The availability shall be calculated, for the service, as the total time in a calendar month excluding the total duration of unscheduled Outages in the same calendar month divided by the total time in that calendar month. It is expressed as a percentage rounded to 2 decimal places.
Service Availability Calculation. 3.1 Oak utilise an industry standard approach to calculate the availability of the Oak SaaS Platform, which is used by organisations, including Microsoft, for services such as the Microsoft Azure IaaS (infrastructure as a service) platform on which Oak is hosted.
3.2 Oak calculates percentage monthly availability for the Oak SaaS Platform utilising the following calculation:
1 - Sum within Period of (Service Users Affected by an Outage * Minutes Downtime for that Outage)
3.3 To illustrate the application of this formula, we provide the following example: If the Oak Service suffers two outages in the month of April, where the first issue affects 10,000 users for five minutes and the second issue affects 5,000 users for one hour, the impact is calculated as 350,000 user minutes ((10,000 x 5) + (5,000 x 60)). If the number of users on the service is 250,000 and the available minutes in the month is 43,200 (30 x 24 x 60), the available user minutes in the month is 10,800,000,000 (250,000 x 43,200). Therefore, the Service Availability in the month is 99.996759% (1 – (350,000 / 10,800,000,000))
Service Availability Calculation. Service Availability will be measured and reported in hours and percentages. Three basic figures will be calculated and reported to ensure transparency: · Maximum Availability (MA) — The maximum number of hours the service could be available for the given period, excluding scheduled downtime. · SLA Target Availability (STA) — MA minus the agreed unscheduled downtime. · Actual Availability (AA) — MA minus any unscheduled downtime The availability percentage for a particular period is calculated using the following formula: [*] [*] [*] X 100 [*]
Service Availability Calculation. Service Availability for a given month is calculated as a percentage equal to the minutes the Service is available in the month, divided by the total minutes in the month, less the minutes of scheduled downtime during the month. Any outages planned outside of this window will be communicated in advance to the Customer. Notification of scheduled down times will be made using e-mail. If a longer downtime window is required, the Customer will be notified in advance using the same mechanism.
Service Availability Calculation. The Service Availability shall be measured on a per calendar month basis, and computed as follows: (a) determine a fraction, the numerator of which is the hours of Service Availability plus the hours of Excusable Downtime and the denominator of which is the total hours, and then (b) multiply the fraction by 100. Fractional hours are rounded up to the next tenth.
Service Availability Calculation. The percentage of Service availability will be calculated as follows: P = ((A – B – C) / (A – B)) * 100 Where: P = % Availability A = Number of hours in a month B = Planned Downtime, as defined below C = Total time of Service unavailability The period when the Service was not available will be measured from the time such condition is reported to the Subscriber’s Administrator, and shall end when Brightidea resolves the trouble ticket and informs the Subscriber’s Administrator that the Service is available. (In addition, if Brightidea Inc. is aware of any unscheduled outages, they must inform the Subscriber’s nominated contact/s within 1 hour by phone or email.)