Service Helpdesk Clause Samples

The Service Helpdesk clause establishes the requirement for a dedicated support channel to assist users with issues or questions related to the provided services. Typically, this clause outlines the methods of contact (such as phone, email, or online portal), the hours of operation, and the expected response or resolution times for reported problems. Its core practical function is to ensure that users have reliable access to assistance, thereby improving service quality and addressing problems efficiently as they arise.
Service Helpdesk. Role Hours of Cover Contacting the Service Helpdesk and Call Logging The Service Helpdesk can be contacted: Availability
View SourceView Similar (4)
Service Helpdesk i. Role 1. The Supplier shall provide a service helpdesk which will be the first point of contact for all Customer enquiries and service delivery related issues. 2. The service helpdesk shall be manned by suitably experienced individuals who are familiar with the Contract (and should not simply be an answering service).
View Source
Service Helpdesk. The Supplier shall provide a service helpdesk which will be the first point of contact for all Authority enquiries and service delivery related issues. The service helpdesk shall be staffed by suitably experienced individuals who are familiar with the specified Services. Hours of Service Cover Cover required Monday – Friday 09.00 – 17.30 Weekends and Public Holidays 09.00 – 17.30 Out of Hours 17.30 – 09.00 Contract Charges payable by the Authority (including any applicable discount but excluding VAT) Contract Charges payable by the Authority (excluding VAT) shall be per the Rate Card as set out in Appendix A Pension will be charged and paid at 3%. Payment profile and method of payment As set out by the Authority in the attached Addendums Invoicing and Payment The Supplier shall issue invoices monthly in arrears. The Authority shall pay the Supplier within thirty (30) calendar days of receipt of a Valid Invoice, submitted in accordance with the provisions of the Framework Agreement and this Call-off Contract.
View Source
Service Helpdesk. The Supplier shall provide a service helpdesk which will be the first point of contact for all Authority enquiries and service delivery related issues. The service helpdesk shall be staffed by suitably experienced individuals who are familiar with the specified Services. Hours of Service Cover Cover required Monday – Friday [insert hours of cover required- typical would be] 09.00 – 17.30 Weekends and Public Holidays 09.00 – 17.30 Out of Hours 17.30 – 09.00
View Source

Related to Service Helpdesk

  • Helpdesk Customers must contact LightEdge Support to report service trouble or an outage with LightEdge Technical Support. LightEdge Technical Support will be available seven (7) days per week; twenty-four (24) hours per day; three hundred sixty-five days (365) days per year. LightEdge Technical Support provides support for network monitoring, trouble ticket resolution, and fault isolation up to the termination point of LightEdge provided Equipment. LightEdge Technical Support will accept trouble and outage related support calls from any customer representative. LightEdge will not perform any requested activity which may cause Service disruption or perform any changes to Service unless request is initiated by an Authorized Contact. LightEdge reserves the right to delay response on support tickets opened by anyone other than the Authorized Contact. Communication between Customer and LightEdge not initiated by Authorized Contact will not be subject to SLA remedies. All communications with Customer will be in the English language.

  • The Web Services E-Verify Employer Agent agrees to, consistent with applicable laws, regulations, and policies, commit sufficient personnel and resources to meet the requirements of this MOU.

  • Connectivity User is solely responsible for providing and maintaining all necessary electronic communications with Exchange, including, wiring, computer hardware, software, communication line access, and networking devices.

  • Configuration Management The Contractor shall maintain a configuration management program, which shall provide for the administrative and functional systems necessary for configuration identification, control, status accounting and reporting, to ensure configuration identity with the UCEU and associated cables produced by the Contractor. The Contractor shall maintain a Contractor approved Configuration Management Plan that complies with ANSI/EIA-649 2011. Notwithstanding ANSI/EIA-649 2011, the Contractor’s configuration management program shall comply with the VLS Configuration Management Plans, TL130-AD-PLN-010-VLS, and shall comply with the following:

  • Interconnection Customer Provided Services The services provided by Interconnection Customer under this LGIA are set forth in Article 9.6 and Article 13.5. 1. Interconnection Customer shall be paid for such services in accordance with Article 11.6.