Service Level Obligations Clause Samples

Service Level Obligations. Time is of the Essence. For the term of this Agreement, Contractor shall provide SaaS Services, Force Majeure events excepted, during the applicable Service Windows and in accordance with the applicable Service Levels as described herein, time being of the essence.

Service Level Obligations. Provider will provide the Benefits and Compensation Services at a level of service comparable to what has historically been provided by the Provider prior to the Separation. Provider shall make a good faith effort to acknowledge receipt of inquiries within two (2) business days of receipt thereof and to timely address such inquiries. If, despite Provider’s best efforts, Provider is unable to provide any Benefits and Compensation Service because of a failure to obtain necessary vendor consents, licenses, sublicenses, or approvals, then the Parties shall cooperate to determine the best alternative approach to providing services to Purchaser and Purchaser’s Plans. If an agreed upon alternative approach requires payment above that which is included in the service fees set forth in Attachment 5-1, Purchaser shall be responsible for such fees to the extent agreed upon by the Parties and as memorialized in a written amendment to this Schedule 5. In any event, Provider shall use all reasonable efforts to continue providing the Benefits and Compensation Services, including, in the case of systems, supporting the function to which the system permits or allowing Purchaser access to the system so that Purchaser can, itself, support that function.

Service Level Obligations. Provider will provide the Decoupling Services under an Attachment to Provider: (i) in accordance with any service levels specified in the applicable Attachment; or (ii) if no service levels are included in the applicable Attachment with respect to a particular Decoupling Service, in accordance with the higher of (a) the level of service comparable to what has historically been provided by Provider or the predecessor of Provider prior to the Separation, and (b) the level of service that Provider provides to its own business units for services similar to the Decoupling Services.

Service Level Obligations. Provider will provide the Microsoft Active Directory Services in accordance with the service levels identified in Attachment 8-1. If no service levels are included in Attachment 8-1 with respect to a particular service, Provider will provide such service in accordance with the higher of (a) the level of service comparable to what has historically been provided by the predecessor of Provider prior to the Commencement Date, or (b) the level of service that Provider provides to its own business units for services similar to the Microsoft Active Directory Services.

Service Level Obligations. As it relates to the Program and any related Company Products, Company will provide to Google and its customers the level of service corresponding at least to its tier placement.

Service Level Obligations. Provider will provide the Messaging Services in accordance with the service levels identified in Attachment 9-1. If no service levels are included in Attachment 9-1 with respect to a particular service, Provider will provide such service in accordance with the higher of (a) the level of service comparable to what has historically been provided by the predecessor of Provider prior to the Commencement Date, or (b) the level of service that Provider provides to its own business units for services similar to the Messaging Services.

Service Level Obligations. The metrics for KPIs and OPIs are described in Attachment 1 to this Appendix.

Service Level Obligations. Minimum Requirements

Service Level Obligations. Provider will provide the Network Services in accordance with the service levels identified in Attachment 10-1. If no service levels are included in Attachment 10-1 with respect to a particular service, Provider will provide such service in accordance with the higher of (a) the level of service comparable to what has historically been provided by the predecessor of Provider prior to the Commencement Date, or (b) the level of service that Provider provides to its own business units for services similar to the Network Services. Each Party shall pay to the other Party any credits due for certain service failures as specified in Attachment 10-1.