Service Level Performance Standards Clause Samples

The Service Level Performance Standards clause defines the minimum quality and efficiency benchmarks that a service provider must meet when delivering services under the agreement. Typically, this clause outlines specific metrics such as response times, uptime percentages, or resolution deadlines, and may include procedures for monitoring performance and addressing failures to meet these standards. Its core function is to ensure that the service recipient receives a consistent and reliable level of service, while providing a clear basis for accountability and potential remedies if standards are not met.
POPULAR SAMPLE Copied 11 times
Service Level Performance Standards. Beginning on the Commencement Date, Service Provider shall perform the Services so as to meet or exceed the Service Levels set forth in or otherwise in accordance with Exhibit 3. To the extent the Parties have established a Service Level for a specific Service, the obligations described in Section 7.1(a) shall not be construed to alter, expand or supersede such Service Level.
View SourceView Similar (9)
Service Level Performance Standards. Beginning on the dates specified in Schedule G, Vendor shall perform the Services so as to meet or exceed the Service Levels as set forth in Schedule G.
View Source
Service Level Performance Standards. Beginning on the dates specified in the applicable Supplement, Supplier shall perform the Services so as to meet or exceed the Service Levels, as set forth in the applicable Supplement.
View SourceView Similar (2)
Service Level Performance Standards. CSC shall perform the Services so as to meet or exceed the Service Levels set forth in the applicable Transaction Document beginning on the applicable dates set forth therein. If such Transaction Document does not specify dates for CSC to meet the Service Levels, CSC shall perform the Services so as to meet or exceed the Service Levels beginning on the Commencement Date thereof. If more than one Service Level applies to any particular obligation of CSC, CSC shall perform in accordance with the most stringent of such Service Levels. CSC shall be responsible for meeting or exceeding the applicable Service Levels, even where doing so is dependent on the provision of Services by CSC Personnel that are Third Parties.
View SourceView Similar (2)
Service Level Performance Standards. The parties agree to negotiate in good faith to establish in writing any reasonable modifications to the Service Level Performance Standards set forth in the Agreement reasonably necessary to conform such standards to the Data Processing and Image Item Processing Services. Such modifications, if any, will not make the standards more burdensome on Aurum than the original standards; will not lower the standards from the standards which exist as of the Addendum Effective Date, shall be finalized as a written amendment to the Agreement signed by both parties; and both parties agree to use best efforts to finalize such modifications within sixty (60) days after Image Item Processing Conversion Date. Such standards will be governed in accordance with all applicable terms and conditions of the Agreement and any additional terms and conditions contained in the amendment.
View SourceView Similar (2)
Service Level Performance Standards. Beginning on the Commencement Date, Successful Respondent shall perform the Services so as to meet or exceed the Service Levels set forth in or otherwise in accordance with Exhibit 3.0 Performance Model.
View SourceView Similar (3)
Service Level Performance Standards. Beginning on the dates specified in Schedule 3, Service Provider shall perform the Services in respect of a Service Category so as to meet or exceed the Service Levels applicable to that Service Category, as set forth in Schedule 3.
View Source
Service Level Performance Standards. Beginning on the Effective Date or the applicable Subscription Agreement, Service Description or Statement of Work Effective Date (or, if later, the date specified in Schedule 3 of the applicable Subscription Agreement, Service Description or Statement of Work), without limiting the generality of Section 7.1(a) or the other obligations of Supplier, Supplier shall perform the Services so as to meet or exceed the Service Levels set forth in Schedule 3 of the applicable Subscription Agreement, Service Description or Statement of Work. To the extent the Parties have established a Service Level for a specific Service, the obligations described in Section 7.1(a) shall not be construed to alter, expand or supersede such Service Level.
View Source

Related to Service Level Performance Standards

  • Performance Standards The Contractor agrees to perform all tasks and provide deliverables as set forth in the Contract. The Department and the Customer will be entitled at all times, upon request, to be advised as to the status of work being done by the Contractor and of the details thereof.

  • Service Levels All service level requirements will be set forth in Exhibit A (“▇▇▇▇.▇▇▇ Referral Service Level Requirements”). Recipient ▇▇▇▇▇▇ agrees to adhere, and encourage Recipient Agent’s adherence, with the version of the ▇▇▇▇.▇▇▇ Referral Service Level Requirements in effect at the time ▇▇▇▇.▇▇▇ identifies the Referral to Recipient Broker/Agent.

  • Performance Standard Contractor shall perform all work hereunder in a manner consistent with the level of competency and standard of care normally observed by a person practicing in Contractor's profession. County has relied upon the professional ability and training of Contractor as a material inducement to enter into this Agreement. Contractor hereby agrees to provide all services under this Agreement in accordance with generally accepted professional practices and standards of care, as well as the requirements of applicable federal, state and local laws, it being understood that acceptance of Contractor’s work by County shall not operate as a waiver or release. If County determines that any of Contractor's work is not in accordance with such level of competency and standard of care, County, in its sole discretion, shall have the right to do any or all of the following: (a) require Contractor to meet with County to review the quality of the work and resolve matters of concern; (b) require Contractor to repeat the work at no additional charge until it is satisfactory; (c) terminate this Agreement pursuant to the provisions of Article 4; or (d) pursue any and all other remedies at law or in equity.

  • Service Level In the event that League InfoSight discovers or is notified by you of the existence of Non-Scheduled Downtime, we will use commercially reasonable efforts to determine the source of the problem and attempt to resolve it as quickly as possible.

  • Service Level Standards In addition to all other requirements in this Agreement, and in accordance with the Best Claims Practices & Estimating Guidelines, Vendor shall use reasonable and good faith efforts to meet the Service Level Standards set forth below.