Service Management Manual. This Section sets out the requirements for the Service Management Manual and the process by which the Service Management Manual will be finalized. Attachment 6-B contains the general content and high-level description of the Service Management Manual. It is provided to indicate the proposed content and organization of the Service Management Manual. The requirements related to the Service Management Manual are as follows: 1. DIR, DCS Customers and DCS Service Providers will develop and follow specific procedures during the Term, which are to be set out in a Service Management Manual. 2. The Service Management Manual will not contradict the provisions of the Agreement. If there is any discrepancy between the Service Management Manual and the Agreement, the terms in the Agreement will prevail. 3. The Service Provider, DIR, and DCS Customers will jointly use the Service Management Manual to enable close cooperation and communication. 4. The Service Management Manual will address checkpoint reviews, testing, acceptance, and other procedures for DIR to assure the quality of the Service Provider’s performance. 5. The Service Provider will indicate its compliance with the general content and organization of the Service Management Manual as described in Attachment 6- B, or describe any proposed modifications.
Appears in 2 contracts
Sources: Managed Application Services Agreement, Managed Application Services Agreement