Service Request Resolution. A Service Request occurs when the Client asks for a configuration change or a remote hands operation, such as a server reboot, which is not due to a fault or maintenance problem. Target times for resolving Service Requests are dependant on the nature of the request and will be agreed on a case-by-case basis.
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Service Request Resolution. A Service Request occurs when the Client asks for a configuration change or a remote hands operation, such as a server rebootchange, which is not due to a fault or maintenance problem. Target times for resolving Service Requests are dependant on the nature of the request and will be agreed on a case-by-case basis.
Appears in 1 contract