Service Response Time Sample Clauses
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Service Response Time. The load time for a non-page-load query (i.e. where the data returned does not include the formatted page), as measured round-trip from the time Partner servers send a search request to LookSmart to the time of Partner’s servers’ receipt of a completed set of search result(s) will be less than 375 milliseconds at least 98% of the time, as measured daily, weekly, and monthly, from domestic locations. Service Uptime. The Service will be available 24 hours/day, 7 days/week. Scheduled downtime will be communicated to partners with 5 business days notice. The Service is guaranteed to be up 99.5% of the time as measured weekly and 99.8% of the time as measured monthly, excluding scheduled downtime. Should LookSmart determine that a reconfiguration of the Service is required, such as major software version changes, changes in hosting facilities or other network reconfiguration; LookSmart will provide Partner with 30-day notice of such change, and will work in good faith to minimize any Service outages.
Service Response Time. The time required to solve a service call beginning from the time the call is logged with the contractor until either an authorized service technician arrives on site or the issue is resolved through the contractor’s phone support.
Service Response Time. Supplier guarantees a response time of one (1) hour by phone and for on-site as agreed to by the Member for all warranty, contract or time and materials service calls requested by any Member during the life of the Equipment. The Supplier’s authorized dealer providing local service will provide first-level support.
Service Response Time. The load time for a non-page-load query (i.e. where the data returned does not include the formatted page), as measured round-trip from the time Partner servers send a search request to LookSmart to the time of Partner’s servers’ receipt of a completed set of search result(s) will be less than 375 milliseconds at least 98% of the time, as measured daily, weekly, and monthly, from domestic locations.
Service Response Time. Supplier shall provide qualified technical support over the phone within 24 hours of a Member's request. If Supplier fails to achieve an average response time under 24 hours, then, quarterly, Supplier must extend the warranty by one month at no additional charge. *
Service Response Time. For hardware issues requiring replacement, Granicus shall respond to the request made by the Client within twenty-four (24) hours. Hardware service repair or replacement will occur within seventy-two (72) hours of determination of a hardware issue, not including the time it takes for the part to ship and travel to the Client. The Client shall grant Granicus, or its representatives access to the equipment for the purpose of repair or replacement at reasonable times. Granicus will keep the Client informed regarding the timeframe and progress of the repairs or replacement. Once the Hardware is received Client’s responsibilities will include:
a. Mount server on client rack (if applicable)
b. Connecting original network cables.
c. Connecting original audio and video cables (if applicable).
Service Response Time. 2.1 Dedicated call support available at all times and on all days (“24/7/365”) including weekends and Singapore public holidays.
Service Response Time. The target response time for HTML pages is less than 2 seconds from the Poppulo system. All page times that exceed this threshold are recorded in a slow pages log for analysis. Page response times from the Poppulo system are dependent on many factors. The network speed (including mobile or wireless network speed), or the actual performance of the device (including mobile devices) and the internet browser used to render pages can affect response times as much as the actual infrastructure used to run the Poppulo system. In addition, some Poppulo system pages may take a longer time to render due to the volume of data they display. An example of this would be a custom subscriber report page, or a subscriber import page Poppulo monitors a wide range of metrics (cpu, I/O, memory usage, swap usage) on its production servers to detect if there are any performance problems. System administrators are automatically notified of response time problems by SMS 24/7. Service levels shall only be supported for the current and previous manufacturer supported versions of Internet Explorer, Google Chrome, Mozilla Firefox and Apple Safari browsers. In respect of the mobile application only, service levels shall only be supported for the current and previous version of the Poppulo mobile application, and for the then most common and manufacturer supported versions of Apple iOS and Google Android.
Service Response Time. Toshiba shall provide response times for new Toshiba Product within 4-8 hours, and shall average an on-site response to a service call within four (4) business hours. For other non-Toshiba new Product, Toshiba shall provide a next business day response time. Customer shall assure that Toshiba’s Servicing Providers have reasonable access to Product. If Product cannot be repaired within two (2) business days, a loaner machine with a model of equal or better features and specifications will be provided.
Service Response Time. The load time for a non-page-load query (i.