Service Response. TIBCO will make available to Client a telephone number (the "Support Center HOTLINE") for Client to call requesting service of the Covered Software. The Support Center HOTLINE operates during business hours, 9:00 a.m. to 5:00 p.m., Monday through Friday, excluding legal holidays. Extended coverage is available for an additional fee. The HOTLINE can also be used to notify TIBCO of problems associated with the Covered Software and related documentation.
Appears in 2 contracts
Sources: Software Maintenance Agreement (Instinet Group Inc), Software License Agreement (Instinet Group Inc)