Services Levels Sample Clauses
A Services Levels clause defines the minimum standards of performance that a service provider must meet when delivering services under an agreement. It typically outlines specific metrics such as response times, uptime percentages, or quality benchmarks, and may include procedures for monitoring performance and remedies if standards are not met. The core function of this clause is to ensure accountability and consistent service quality, providing clear expectations and recourse if the agreed-upon levels are not maintained.
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Services Levels. WEBQA will use commercially reasonable efforts to backup and keep the Service(s) and Authorized Website(s) in operation consistent with applicable industry standards and will respond to customers’ requests for support during normal business hours. THE SERVICE(S) ARE PROVIDED ON AN “AS IS” BASIS, AND CUSTOMER’S USE OF THE SERVICE(S) IS AT ITS OWN RISK. WEBQA DOES NOT WARRANT THAT THE SERVICE(S) WILL BE UNINTERRUPTED OR ERROR-FREE OR UNEFFECTED BY FORCE MAJEURE EVENTS.
Services Levels. 14.1 Interactive will provide the Service Levels in accordance with the Service Level Agreement set out at Schedule 1.
Services Levels. SAVVIS shall provide the Services in accordance with the Service Levels.
Services Levels. GovQA will use commercially reasonable efforts to backup and keep the Service(s) and Authorized Website(s) in operation consistent with applicable industry standards and will respond to customers’ requests for support during normal business hours. THE SERVICE(S) ARE PROVIDED ON AN “AS IS” BASIS, AND CUSTOMER’S USE OF THE SERVICE(S) IS AT ITS OWN RISK. GovQA DOES NOT WARRANT THAT THE SERVICE(S) WILL BE UNINTERRUPTED OR ERROR- FREE OR UNAFFECTED BY FORCE MAJEURE EVENTS.
Services Levels. The service level requirements are found in Section 4.4.3 of the Master Agreement.
Services Levels. The Services are provided using the software-as-a-service model. A Service shall be considered available (“Availability”) as long as the Customer is able to access the Apica user interface and API to see application performance data for the applicable Service. Availability of each Service is measured on a monthly basis over all days of the month (24 hours per day). Apica warrants that the Availability of each Service will not be inferior to 99.9 % of the time during any calendar month (“Service Time”), with the exception of: (i) planned and unplanned maintenance that occur periodically throughout the month as communicated to the Custome r via email and within a reasonable time prior to the commencement of such maintenance (“Maintenance Time”); and (ii) any unavailability that is caused by the negligence, error, act or omission of the Customer or anyone for whom the Customer is responsible (“ Customer Interruption”). For the avoidance of doubt, Maintenance Time, and unavailability due to Customer Interruption is excluded when calculating percentage availability of Service Time.
Services Levels. 4.1. Service Level Expectations for Contract Co.
Services Levels. All reductions in charges shall be requested by City in writing within 30 days after the receipt of the quarter end reporting and will be credited to City account in the subsequent quarter, provided that City is in compliance with the terms and conditions of the Contract, including but not limited to City payment obligations to Supplier pursuant to the Contract.
Services Levels. Timeliness Service Levels
Services Levels