Software Defects. 10.2.1. Remedy (a) Service Provider remedies software defects at its option by providing a new version of Platform or by indicating reasonable measures to reduce or avoid the effects of the defect. (b) Defects must be notified in writing with a comprehensible and detailed description of the causes of the defects, and as far as possible evidenced by written recordings, hard copies or other documents demonstrating the defects. (c) The notification of defects shall be made in a form that enables Service Provider to reproduce the defect. (d) Service Provider may refuse to remedy defects until Customer has paid the agreed fees to Service Provider less the amount that corresponds to the economic value of the defect.
Appears in 2 contracts