Support and Initiating a Support Incident Sample Clauses

Support and Initiating a Support Incident. (a) Support is not provided to end users or non-qualified Identity Maestro administrators. (b) Support is only available to qualified Identity Maestro administrators or designated account contacts, as identified to Licensor by Licensee, who have received Identity Maestro Administrator training equivalent to at least ▇▇▇▇▇ ▇▇▇▇ and B as described in Appendix 3 or by having received hands-on training as a member of the project team responsible for and having worked with Licensor during the initial project planning, installation, configuration, implementation and best practices review. To be eligible to receive support, any contact who is designated by Licensee as a Identity Maestro administrator who was not a member of the initial Software installation team shall have received from Licensee appropriate and relevant training on the level 300A and B topics identified in Appendix Three or shall have received training from Licensor such that the delegated contact is able to work with Licensor at a level equal to or higher than if the designated contact had been part of the initial Software planning, installation, configuration and implementation team or had received the identified ▇▇▇▇▇ ▇▇▇▇ and B training. (c) An Incident Report shall be initiated by a qualified Identity Maestro administrator selecting the “Request Support” link in the Identity Maestro administration interface. This is the first step in the support process. Licensee can choose to follow up the Request Support submission by email or by phone to provide additional information to help expedite the resolution. Communication against an existing case can be initiated by email or phone. (d) If Licensee wishes to use Identity Maestro’s “Request Support” processes, licensee’s firewall and infrastructure must be configured to allow communication on ports 80 and 443 from the IP address range to be determined from time to time. This will allow Identity Maestro to connect to the reporting server to submit Incident Request Support cases. P1 Software causing invalid data to by written to the target systems and/or causing the platform to be unusable for the majority of users. Same business day Emergency fix for specific customer as soon as practicable Specific patch files P2 Major functions of Software not available for all users By end of second business day Emergency fix available on a priority basis Packaged fix P3 Major functions of Software not available for some users By end of third business day Interim...
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Related to Support and Initiating a Support Incident

  • Certain Credit Support Events If (i) the L/C Issuer has honored any full or partial drawing request under any Letter of Credit and such drawing has resulted in an L/C Borrowing, (ii) as of the Letter of Credit Expiration Date, any L/C Obligation for any reason remains outstanding, (iii) the Borrower shall be required to provide Cash Collateral pursuant to Section 2.05 or 8.02(c), or (iv) there shall exist a Defaulting Lender, the Borrower shall immediately (in the case of clause (iii) above) or within one (1) Business Day (in all other cases) following any request by the Administrative Agent or the L/C Issuer, provide Cash Collateral in an amount not less than the applicable Minimum Collateral Amount (determined in the case of Cash Collateral provided pursuant to clause (iv) above, after giving effect to Section 2.15(a)(iv) and any Cash Collateral provided by the Defaulting Lender).

  • Child Support Obligation Under Section 231.006(d) of the Texas Family Code regarding child support, Contractor certifies that the individual or business entity named in this Contract and any related Solicitation Response is not ineligible to receive the specified payment and acknowledges that the Contract may be terminated and payment may be withheld if this certification is inaccurate. If the certification is shown to be false, Contractor may be liable for additional costs and damages set out in 231.006(f).

  • Customer Support and Closing A. Agent shall provide support to Referred Client in their evaluation and negotiation for the purchase or sale of real estate in addition to the following duties: i. Provide Referred Client with qualified local vendor sources to facilitate the sale; ii. Assist Referred Client throughout the transaction, acting within applicable standards of care at all times; iii. Use professional knowledge and skills to negotiate for Referred Client purchase or sale of property; iv. Agent agrees to at all times fully comply with all laws, statutes, ordinances, rules, regulations, and orders applicable to this Agreement. B. Agent shall provide ▇▇▇▇.▇▇▇ with the contact information for the Title Officer, ▇▇▇▇▇▇ Officer and/or Closing Agent within 48 hours of an offer being accepted. Agent shall deliver this information via email to ▇▇▇▇▇▇▇▇▇▇▇▇@▇▇▇▇.▇▇▇ C. Agent shall deliver or coordinate with the Title, Escrow or Closing Agent to deliver to ▇▇▇▇.▇▇▇ a copy of the Closing Statement within 48 hours of Closing. Agent will confirm Closing and coordinate the payment of Referral Fees to ▇▇▇▇.▇▇▇ by the Closing Agent at Closing. Closing updates shall be reported by Agent to ▇▇▇▇.▇▇▇ via email to ▇▇▇▇▇▇▇▇▇▇▇▇@▇▇▇▇.▇▇▇.

  • Unbundled Network Terminating Wire (UNTW) 2.8.3.1 UNTW is unshielded twisted copper wiring that is used to extend circuits from an intra-building network cable terminal or from a building entrance terminal to an individual End User’s point of demarcation. It is the final portion of the Loop that in multi-subscriber configurations represents the point at which the network branches out to serve individual subscribers. 2.8.3.2 This element will be provided in MDUs and/or Multi-Tenants Units (MTUs) where either Party owns wiring all the way to the End User’s premises. Neither Party will provide this element in locations where the property owner provides its own wiring to the End User’s premises, where a third party owns the wiring to the End User’s premises.

  • Credit Support Obligations (i) Delivery Amount, Return Amount and Credit Support Amount.