Support and Service Availability Clause Samples

The Support and Service Availability clause defines the provider's obligations to maintain and deliver technical support and ensure that the service remains accessible to users. Typically, this clause outlines the hours during which support is available, the channels through which users can request assistance, and the expected response or resolution times for reported issues. By setting clear expectations for support and uptime, this clause helps prevent misunderstandings and ensures that users know what level of service reliability and assistance they can expect.
Support and Service Availability. You should ensure that your EULA supports some disruption to the service. a. Metaswitch will strive to keep services required for the MCT to function up and running; however, all online services suffer occasional disruptions and outages, and Metaswitch is not liable for any disruption or loss you, or your end users, may suffer as a result. You should include provisions for these outages in any terms you offer and indicate the service may be down from time-to-time. b. Metaswitch may stop offering or supporting the MCT at any time by providing 6 months notice of End of Life, at which point the ability to use the MCT will cease immediately. As a result you may no longer be able to offer or use the MCT. c. Your end users may occasionally need software updates to keep using the MCT. Metaswitch may automatically check your end users’ version of the MCT and download updates or configuration changes to the MCT.
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Support and Service Availability. During the Term of this Agreement, Subscriber may submit support requests through the Higher Logic Users' Group (HUG) website at ▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇▇.▇▇▇. Higher Logic’s standard support hours are Monday through Friday from 8 a.m. to 6 p.m. Eastern Time. Higher Logic will use its commercially reasonable efforts to ensure that the Software Services have monthly availability of at least 99.5% excluding downtime for scheduled maintenance and downtime beyond the reasonable control of Higher Logic. Higher Logic will monitor availability of the Software Services on a 24×7×365 basis. If the Software Services have monthly availability below 99% in any two out of six months during a twelve-month period, Subscriber’s sole and exclusive remedy shall be for Subscriber to terminate the Agreement by providing written notice to Higher Logic within thirty (30) days from the end of the second month.
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Support and Service Availability. Your service may be disrupted. a. Metronet will strive to keep services required for the MCT to function up and running; however, all online services suffer occasional disruptions and outages, and neither Metronet nor its parent, affiliates, subsidiaries, suppliers or licensors (including without limitation Metaswitch) is not liable for any disruption or loss you, or your end users, may suffer as a result. MCT may suffer outages and your service may be down from time-to-time. b. Metronet may stop offering or supporting the MCT at any time, at which point the ability to use the MCT will cease immediately. As a result you may no longer be able to use the MCT. c. You may occasionally need software updates to keep using the MCT. Metronet and/or Metaswitch may automatically check your version of the MCT and download updates or configuration changes to the MCT.
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Related to Support and Service Availability

  • Service Availability You understand that Service availability is at all times conditioned upon the corresponding operation and availability of the communication systems used in communicating your instructions and requests to the Credit Union. We will not be liable or have any responsibility of any kind for any loss or damage thereby incurred by you in the event of any failure or interruption of such communication systems or services resulting from the act or omission of any third party, or from any other cause not reasonably within the control of the Credit Union.

  • EPP service availability Refers to the ability of the TLD EPP servers as a group, to respond to commands from the Registry accredited Registrars, who already have credentials to the servers. The response shall include appropriate data from the Registry System. An EPP command with “EPP command RTT” 5 times higher than the corresponding SLR will be considered as unanswered. If 51% or more of the EPP testing probes see the EPP service as unavailable during a given time, the EPP service will be considered unavailable.

  • DNS service availability Refers to the ability of the group of listed-­‐as-­‐authoritative name servers of a particular domain name (e.g., a TLD), to answer DNS queries from DNS probes. For the service to be considered available at a particular moment, at least, two of the delegated name servers registered in the DNS must have successful results from “DNS tests” to each of their public-­‐DNS registered “IP addresses” to which the name server resolves. If 51% or more of the DNS testing probes see the service as unavailable during a given time, the DNS service will be considered unavailable.

  • Product Availability Under no circumstances shall Company be responsible to Representative or anyone else for its failure to fill accepted orders, or for its delay in filling accepted orders, when such failure or delay is due to strike, accident, labor trouble, acts of nature, freight embargo, war, civil disturbance, vendor problems or any cause beyond Company's reasonable control.

  • System Availability Although we will try to provide continuous access to the Service, we cannot and do not guarantee that the Service will be available 100% of the time and will not be liable in the event Service is unavailable. Actual service or network performance is dependent on a variety of factors outside of our control. If you notify us within twenty-four (24) hours and we confirm an outage consisting of a period of two (2) hours in any calendar month, and not due to any service, act, or omission of you, a third party, your applications, equipment or facilities, or reasons outside of our control, you shall be eligible for a service credit. A service credit shall be computed as a pro-rated charge for one day of the regular monthly fees for the Service in the next monthly statement. Intermittent service outages for periods of less than two (2) hours are not considered service outages. Outages caused by routine scheduled maintenance are also not considered an outage. You shall receive advance notice no less than forty-eight (48) hours in advance of our scheduled maintenance. Scheduled maintenance will be performed between 12:00 a.m. and 6:00 a.m. CST.