Support Focal Point Clause Samples

The Support Focal Point clause designates a specific individual or team responsible for managing and coordinating support-related communications between the parties. This clause typically outlines the contact details, availability, and responsibilities of the Support Focal Point, ensuring that all support requests, escalations, and updates are channeled through a single, clearly identified contact. By centralizing support interactions, the clause streamlines communication, reduces confusion, and ensures accountability in addressing support issues.
Support Focal Point. Check Point Technical Assistance Centers are staffed by Support engineers who have extensive experience in supporting large-scale networks and providing assistance with diagnosis and resolution of defects and/or failures in Check Point products. As a single point of contact for all of Customer’s support needs, TAC Support engineers are grouped by expertise and experience, to ensure that TAC responds as quickly as possible by priority in accordance with the terms of the Support plan and this Agreement.  Desks Support Engineer  Premium Support Engineer  Escalation Support Engineer
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