System and Software Maintenance Sample Clauses

The System and Software Maintenance clause outlines the responsibilities and procedures for maintaining, updating, and repairing software and related systems covered by the agreement. It typically specifies the frequency of updates, the scope of support services, and the response times for addressing issues or malfunctions. This clause ensures that the software and systems remain functional, secure, and up-to-date throughout the contract period, thereby minimizing downtime and reducing the risk of operational disruptions.
System and Software Maintenance. 7.1. Subject to the Customer’s compliance with its obligations under paragraph 5, Infonetica shall at all times ensure an allocation of network, compute and storage resources appropriate to meet the needs of the Software. 7.2. In the unlikely event that service failover provisions require a restoration of the Software, its databases, User accounts, or other managed system resources, Infonetica shall inform the Customer of the expected duration of the data restoration procedure and any other information that may affect the timescale for full restoration of the Software.
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System and Software Maintenance. Metro One shall maintain the System in such a manner as to ensure an annual System availability of 99.00%, excluding scheduled maintenance downtime which shall be mutually agreed to in writing, within a given service year for the provision of the EDA services
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System and Software Maintenance. Metro One will maintain each Metro One Call Center in such manner as to ensure calendar quarterly System availability equal to or greater than 99.950%, excluding scheduled maintenance which shall be mutually agreed to in writing, within a given service year for the provision of the EDA services. Metro One will maintain the System in such manner as to ensure calendar quarterly System availability equal to or greater than 99.900%, excluding scheduled maintenance which shall be mutually agreed to in writing, within a given service year for the provision of the EDA services. Without limiting the generality of the foregoing, Metro One will maintain and update the System (including, without limitation, the databases) as needed. Metro One will also maintain appropriate System backup procedures and an appropriate disaster recovery plan, as specified in Exhibit 7.
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System and Software Maintenance. A. GeoDecisions or its subcontractors shall maintain the off-site components of the System on a 24- hour per day, 7-day per week basis. All routine maintenance costs are included in the annual license fee set forth in Exhibit B – Compensation. Exhibit B is attached to and incorporated into this Agreement. For any non-routine maintenance and maintenance necessitated by willful damage or negligence on the part of Customer, fortuitous casualty losses such as lightning, fire, smoke, water damage or theft, GeoDecisions will bill Customer and Customer will pay (in addition to and not in place of the annual license fee) for actual labor (at GeoDecisions' then current rates), parts, and reasonable travel expenses required to effect such repairs. B. GeoDecisions will provide customer support and respond to problems identified by Customer as specified in Exhibit C. C. During the term of this Agreement, GeoDecisions will make available to Customer at no cost to Customer changes to System, including all updates that are released generally to GeoDecisions’ customers as they become commercially available. In some cases, GeoDecisions may release a new feature or function that will be presented to the Customer as an option to purchase for an additional fee to their current fees; the Customer will have the right to accept the new function or feature for the agreed upon fee or reject the use of the new functions or feature and continue to access the System at the same fee. Customer agrees to pay GeoDecisions for implementation of any changes requested by Customer, other than updates and enhancements released generally to GeoDecisions’ customers. GeoDecisions’ services to implement such changes shall be considered Professional Services under this Agreement and shall be charged at GeoDecisions' then prevailing rates applicable to other clients and in accordance with GeoDecisions’ Schedule of Hourly Rates and Charges as described Section 9.2
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System and Software Maintenance. From time to time, MerlinOne shall provide updates and upgrades to the System and Software as they become available to resolve problems, improve functionality and/or improve performance. These updates and upgrades shall be provided to Customer at no additional charge.
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Related to System and Software Maintenance

  • Software Maintenance Subrecipient shall apply security patches and upgrades in a timely manner and keep virus software up-to-date on all systems on which State data may be stored or accessed.

  • System Maintenance The Trust understands that USBFS will perform periodic maintenance to the System(s), which may cause temporary service interruptions. To the extent possible, USBFS shall notify the Trust of all planned outages and will perform any necessary maintenance during non-business hours.

  • Hardware Maintenance Hardware Purchased from NCR Voyix or a Reseller is eligible for coverage under NCR Voyix’s Hardware Maintenance Policy for an additional monthly fee, provided however, that some restrictions apply. Subscribed Hardware includes Hardware Maintenance at no additional charge, subject to timely payment of all fees. Provided that you are current on your payment obligations and otherwise in compliance with this Agreement, your Hardware Maintenance includes remote maintenance services and support via telephone, email or live text or chat on the terms stated at the Account Portal (you acknowledge that third-party message and data rates may apply). NCR Voyix’s now-current Hardware Maintenance Policy can be found at ▇▇▇▇▇://▇▇▇.▇▇▇▇▇▇▇▇.▇▇▇/dam/restaurant/docs/ncr-us- merchant-hw-maintenance-policy-ac.pdf.

  • Routine Maintenance (i) CRC shall be responsible for Routine Maintenance when necessary or desirable to maintain the Shared Assets in a safe operating condition, and to permit and facilitate (A) the performance by CRC of its obligations pursuant to this Agreement, and (B) the use of Shared Assets by the Operators in accordance with this Agreement. (ii) CSXT or NSR, directly or through their respective affiliates, may perform the work which CRC performed prior to the date of this Agreement when (A) CRC does not possess the skills needed for such work, (B) CRC lacks the necessary employees to do such work in a timely fashion, or (C) CRC does not possess the equipment needed to do such work. CRC and the party performing the work shall agree to a reasonable fee for such work prior to performance. CRC, CSXT and NSR may agree to have additional work performed either by CSXT, NSR or their affiliates.

  • Maintenance and Support Services If this Agreement is for IT goods or services, this section applies: Unless otherwise specified in this Agreement: The Contractor shall promptly provide the Court with all Upgrades, including without limitation: (i) all Upgrades generally made available by Contractor to its other customers; (ii) Upgrades as necessary so that the Work complies with the Specifications and Applicable Law (including changes in Applicable Law); (iii) Upgrades as necessary so that the Work operates under new versions or releases of the Court’s operating system or database platform; and (iv) all on-site services necessary for installation of Upgrades. Without limiting any other obligation of Contractor under this Agreement, Contractor represents and warrants that it will maintain services, equipment, software or any other part of the Work so that they operate in accordance with their Specifications and Documentation; and The Contractor shall respond to the Court within four (4) hours after the Court reports a Technical Support Incident (such hours all occurring during Standard M&S Hours) to Contractor. DELIVERY, ACCEPTANCE, AND PAYMENT Delivery. Contractor shall deliver to the Court the Deliverables in accordance with this Agreement, including the Statement of Work. Unless otherwise specified by this Agreement, Contractor will deliver all goods purchased by the Court “Free on Board Destination Freight Prepaid” to the Court at the address and location specified by the Court. Title to all goods purchased by the Court vests in the Court upon payment of the applicable purchase price. Contractor will bear the risk of loss for any Work being delivered until received by the Court at the proper location. All shipments by Contractor or its Subcontractors must include packing sheets identifying: this Agreement number, the Court’s purchase order number, item number, quantity and unit of measure, part number and description of the goods shipped, and appropriate evidence of inspection, if required. Goods for different Agreements shall be listed on separate packing sheets.