System Support Clause Samples

System Support. In accordance with the terms of this Agreement, Operator from time to time or upon reasonable request from Owner shall arrange for the Hotel to receive the benefits of Sheraton division or regional headquarters operating reviews which will monitor and analyze Hotel operating activities, or particular elements thereof and, when appropriate offer advice, guidance and specific recommendations. Such reviews may take place at Owner's request as often as quarterly in each Fiscal Year.

System Support. (a) BISYS Primary Support. BISYS shall provide the first line of product and technical help desk support to its Customers relating to the Licensed Software (including Interfaces), Ancillary Products and Third Party Software. This shall include all of the day-to-day issues of functionality, error correction and customer service. BISYS shall provide the names and telephone numbers of the designated BISYS personnel assigned to work with OSI. BISYS shall use its commercially reasonable efforts to minimize the number of support contacts it makes with OSI. (b) OSI Back-Up Support. OSI shall provide back-up product and technical support to BISYS for the Licensed Software (including Interfaces), Ancillary Products (licensed software only) and Third Party Software as described in Schedule 9(b). OSI shall not provide direct support to BISYS Customers. OSI backup support services shall be provided seven (7) days per week, twenty-four (24) hours per day for Priority A errors and during normal working hours for other errors. OSI shall furnish the names and telephone numbers of its personnel for both normal working hours and other times (e.g., holidays, weekends, etc.).

System Support. An Upstream Third Party Licensor shall provide support to System Participants, which shall be available twenty-four (24) hours a Day via a toll free number.

System Support. Ceres agrees to provide on-going support for the a/c/e system programs at CBOT's request and to support CBOT in servicing CBOT members and member firms.

System Support. As part of "System Support" services under this Agreement, Contractor shall (i) provide operational support for the System, including without limitation, support through a Help Desk, (ii) correct any and all Deficiencies, and (iii) provide Updates to the System Software in order to achieve Compatibility between Application Software and System Environment. In the event that (i) the System fails to meet the System Requirements relating to System performance or the System components are not all Compatible amongst each other and (ii) County, upon recommendation by Contractor, upgrades, repairs or replaces any of the System Environment components without remedying the resulting Deficiency, Contractor shall reimburse County for any and all amounts expended by County based on Contractor recommended System Environment upgrade to remedy such Deficiency. Without limiting any rights or remedies of County under this Agreement or at law or in equity, and except as may be required pursuant to Paragraph 8.2 (Transition Services) of Exhibit A (Additional Terms and Conditions), Contractor’s obligation to provide Maintenance and Support services shall cease concurrently with a release of Source Code to County pursuant to Paragraph 15.2 (Release Conditions).

System Support. System Support includes all activities performed by Combell not included with Basic Support. This encompasses the following support requests: • Installation/configuration of specific patches, upgrades, hotfixes, and add-ons on existing software or modules installed by Combell, 1 • solving malfunctions not caused by Combell that negatively affect the services procured (e.g. a web server, mail server, or database server not responding), • setting up network equipment (switches, VPN, …) at a Combell data centre, • performing security audits, • recovering a backup (data or disaster recovery backup), • upgrading virtual hardware. Combell will process any System Support requests not related to incidents that need to be solved urgently, in accordance with the communication waiting time and recovery waiting time for non-business-critical incidents as per the Service Level Package chosen by the Customer. The hours included with the Service Level Package chosen by the Customer can only be used for services and applications that were installed and configured by Combell and are valid per calendar month. Thus, these cannot be transferred to the next month nor can these be used for installing new components. Man-hours for the latter type of actions will resort under Advanced Support as described in article 2.4. The availability of System Support depends on the Service Level package chosen. Any support beyond the above-mentioned will resort under Advanced Support. 1 The term ‘patches’ does not include distribution updates; this latter category by default resorts under Advanced Support.

System Support. Vendor will provide support services for the Licensed Software as follows: (a) Corrections to Errors which would not otherwise be addressed by scheduled Updates; and (b) Enhancements to the Licensed Software requested by the County to the extent such Enhancements are (i) agreed upon by the Vendor User Group and (ii) included within the scope of Updates as determined by Vendor. (c) Vendor shall provide support for previous releases for a minimum period of six (6) months following the general availability of a new release or software update, unless otherwise mutually agreed to, in writing, by Vendor and the County. The County shall install or have Vendor install, software updates, corrections, or enhancements within a six (6) month period to ensure full support from Vendor, unless mutually agreed to by both parties in writing.

System Support. The activities related at the time of system delivery is to be carried out by the operator, but not be limited to, are as follows:  Installation of desktops including OS, and Micro soft Office and connection with UPS  Installation of Laser Printers with the desktop  Installation of Scanner with the desktop

System Support. The participating organizations commit to align, in accordance with each organization’s rules and regulations, available organization resources toward the workforce development system integration over time. Resources may include cash, in-kind, or other. Each organization is responsible for the costs of that organization in carrying out that organization’s commitments of Section VI, Part C. In no event, except as may be provided in a Supplemental Agreement, shall any organization be obligated to pay or reimburse any expense incurred by another organization under this Agreement.