Common use of System Support Services Clause in Contracts

System Support Services. a. Vendor shall provide the following System Support Services: • Monitoring of all Machines and Third Party Software on a daily basis for potential problems. • Providing timely response to problems and questions reported by Customer. • Performing ongoing capacity planning and performance monitoring activities. • Making recommendations for short term and long term improved system performance. • Trouble Shooting and implementing solutions to Third Party Software problems. • Coordinating problem diagnosis and providing correction in the event application problems or Viruses occur, at Customer’s expense if such Virus was introduced into its systems, intentionally or not, by Vendor or any of its employees or subcontractors. • Performing RACF security administration for TSO sign on and other administrations consistent with those performed prior to the Effective Date. • Performing disaster recovery transition procedures set forth in Exhibit 11. • Performing system database administration function.