Tier II Support Clause Samples

Tier II Support. ESD112 shall provide Tier II support and shall perform analysis and investigate the cause and, if possible, provide the District the remedy for an incident. If the incident cannot be resolved by Tier II support, ESD112 shall contact Washington School Information Processing Cooperative, or “▇▇▇▇▇”, for Tier III support.
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Tier II Support. (a) The Tier II Help Desk support staff will have knowledge of the System architecture and design, as well as the technologies and tools used to develop the application. (b) All calls deemed Severity Level 4 (enhancements) will be handled by Tier II support. While additional personnel may be called upon to develop the change request estimate(s), Tier II support will be responsible for managing enhancement requests and the interaction between Quest and State. In many cases this may also include establishment of dialog between the end user, State, and Quest support personnel. (c) The Tier II Help Desk is responsible for problem resolution for all System components, including the Licensed Software Program, and the Hardware, for network and Internet connectivity and for database server and infrastructure issues. (d) The cost of replacements of any Hardware and the services in resolving problems (including problems with the user workstations and coordinating maintenance of those workstations) are included in the fees paid by State for maintenance.
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Related to Tier II Support

  • Administrative Support Employee shall be provided with office space and administrative support.

  • Product Support Not applicable

  • Administrative Support Services Fees Within forty-five (45) days of the end of each calendar quarter or at such other period as deemed appropriate by the Distributor, the Fund will make payments in the aggregate amount of up to 0.25% on an annual basis of the average during the period of the aggregate net asset value of the Shares computed as of the close of each business day (the “Service Fee”). Such Service Fee payments received from the Fund will compensate the Distributor for providing administrative support services with respect to Accounts. The administrative support services in connection with Accounts may include, but shall not be limited to, the administrative support services that a Recipient may render as described in Section 3(b)(i) below.

  • Payments for Distribution Assistance and Administrative Support Services (a) Payments to the Distributor. In consideration of the payments made by the Fund to the Distributor under this Plan, the Distributor shall provide administrative support services and distribution services to the Fund. Such services include distribution assistance and administrative support services rendered in connection with Shares (1) sold in purchase transactions, (2) issued in exchange for shares of another investment company for which the Distributor serves as distributor or sub-distributor, or (3) issued pursuant to a plan of reorganization to which the Fund is a party. If the Board believes that the Distributor may not be rendering appropriate distribution assistance or administrative support services in connection with the sale of Shares, then the Distributor, at the request of the Board, shall provide the Board with a written report or other information to verify that the Distributor is providing appropriate services in this regard. For such services, the Fund will make the following payments to the Distributor:

  • Administrative Support Service Fees Within forty-five (45) days of the end of each calendar quarter, the Fund will make payments in the aggregate amount of 0.0625% (0.25% on an annual basis) of the average during that calendar quarter of the aggregate net asset value of the Shares computed as of the close of each business day (the "Service Fee"). Such Service Fee payments received from the Fund will compensate the Distributor for providing administrative support services with respect to Accounts. The administrative support services in connection with Accounts may include, but shall not be limited to, the administrative support services that a Recipient may render as described in Section 3(b)(i) below.