Unauthorized Transactions, Errors and Questions Sample Clauses

Unauthorized Transactions, Errors and Questions. 1. In Case of Errors or Questions about Your Electronic Transfers: Call us at 1‑855‑266‑8100 for errors involving electronic transfers or write to us at BMO Alto, P.O. Box 71212, Philadelphia, PA 19176‑6212, immediately, if you believe your statement is wrong or if you need more information about a transfer listed on the statement. Telephoning us is the best way to minimize your Losses for any error or unauthorized transaction. In order to help resolve the problem, we will need you to: a. Tell us your name and Account number; b. Describe the error or the transaction and the date of the transaction you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information; and c. Tell us the dollar amount of the suspected error. If you tell us orally, we may require that you also send us your complaint or question in writing within ten (10) Business Days.‌‌‌‌‌‌ We will determine whether an error occurred within ten (10) Business Days after we hear from you and we will correct any error promptly. If we need more time, however, by law we may take up to forty‑five (45) days to investigate your complaint or question. If we decide to take this additional time, and you have provided us with written confirmation if requested, we will provisionally credit your Account within ten (10) Business Days of first receiving your error notice for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If we request written confirmation of your complaint or question and you fail to provide it within ten (10) Business Days, then we may not provide provisional credit to your Account or we may revoke the provisional credit we previously gave to you. The time periods in the preceding paragraph may be extended as follows: (a) the applicable time is twenty (20) Business Days in place of ten (10) Business Days for new Accounts if the notice of error involves a transfer to or from the Account within the first thirty (30) days your Account is open; and (b) the applicable time is ninety (90) days in place of forty‑five (45) days if the notice of error involves a transfer that (i) was initiated outside the U.S.; (ii) resulted from a POS transaction; or (iii) occurred within the first thirty (30) days your Account is open. We will tell you the results of our investigation within three (3) Business Days after completing our investigation. If we determine that there was n...
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Related to Unauthorized Transactions, Errors and Questions

  • Unauthorized Transactions You are not responsible for unauthorized Transactions. A Transaction is considered an “unauthorized Transaction” if we complete an investigation and determine that: • The Account was used by someone other than you; • You did not receive any benefit from the Transaction; • You co-operated fully with us in our investigation; and • You followed your responsibilities under this Agreement, including in these sections: i. “Unauthorized Transactions” , ii. “Using the Account”

  • Liability for Unauthorized Transactions Protection from Unauthorized Transactions What is an Unauthorized Transaction What is not considered an Unauthorized Transaction Reporting an Unauthorized Transaction Error Resolution What is an Error

  • UNAUTHORIZED TRANSFERS To report a lost or stolen Card, PIN, Access Code or any combination thereof, You will call Us at the telephone number shown in this Agreement. You may also report the loss of a Card, PIN, Access Code or any combination thereof, by writing to Us at the address shown in this Agreement. You should also call the number or write to the address listed above if You believe a transfer has been made using the information from Your check without Your permission.

  • Your Liability for Unauthorized Transfers Immediately following your discovery of an unauthorized Payment Instruction, you shall communicate with customer care for the Service in the manner set forth in Section 6 of the General Terms above. You acknowledge and agree that time is of the essence in such situations. If you tell us within two (2) Business Days after you discover your password or other means to access your account through which you access the Service has been lost or stolen, your liability is no more than $50.00 should someone access your account without your permission. If you do not tell us within two (2) Business Days after you learn of such loss or theft, and we can prove that we could have prevented the unauthorized use of your password or other means to access your account if you had told us, you could be liable for as much as $500.00. If your monthly financial institution statement contains payments that you did not authorize, you must tell us at once. If you do not tell us within sixty (60) days after the statement was sent to you, you may lose any amount transferred without your authorization after the sixty (60) days if we can prove that we could have stopped someone from taking the money had you told us in time. If a good reason (such as a long trip or a hospital stay) prevented you from telling us, we will extend the time periods specified above to a reasonable period.

  • Unauthorized Disclosure The Executive agrees and understands that in the Executive’s position with the Company, the Executive has been and will be exposed to and has and will receive information relating to the confidential affairs of the Company Group, including, without limitation, technical information, intellectual property, business and marketing plans, strategies, customer information, software, other information concerning the products, promotions, development, financing, expansion plans, business policies and practices of the Company Group and other forms of information considered by the Company Group to be confidential or in the nature of trade secrets (including, without limitation, ideas, research and development, know-how, formulas, technical data, designs, drawings, specifications, customer and supplier lists, pricing and cost information and business and marketing plans and proposals) (collectively, the “Confidential Information”). Confidential Information shall not include information that is generally known to the public or within the relevant trade or industry other than due to the Executive’s violation of this Section 4.1 or disclosure by a third party who is known by the Executive to owe the Company an obligation of confidentiality with respect to such information. The Executive agrees that at all times during the Executive’s employment with the Company and thereafter, the Executive shall not disclose such Confidential Information, either directly or indirectly, to any individual, corporation, partnership, limited liability company, association, trust or other entity or organization, including a government or political subdivision or an agency or instrumentality thereof (each a “Person”) without the prior written consent of the Company and shall not use or attempt to use any such information in any manner other than in connection with his employment with the Company, unless required by law to disclose such information, in which case the Executive shall provide the Company with written notice of such requirement as far in advance of such anticipated disclosure as possible. This confidentiality covenant has no temporal, geographical or territorial restriction. Upon termination of the Executive’s employment with the Company, the Executive shall promptly supply to the Company all property, keys, notes, memoranda, writings, lists, files, reports, customer lists, correspondence, tapes, disks, cards, surveys, maps, logs, machines, technical data and any other tangible product or document which has been produced by, received by or otherwise submitted to the Executive during or prior to the Executive’s employment with the Company, and any copies thereof in his (or reasonably capable of being reduced to his) possession; provided that nothing in this Employment Agreement or elsewhere shall prevent the Executive from retaining and utilizing: documents relating to his personal benefits, entitlements and obligations; documents relating to his personal tax obligations; his desk calendar, rolodex, and the like; and such other records and documents as may reasonably be approved by the Company.