Unplanned Service Interruptions Clause Samples

Unplanned Service Interruptions. The Distributor must provide the Trader with information about an Unplanned Service Interruption affecting 20 or more Customers that enables the Trader to respond in an informed manner to calls from affected Customers. S5.2 The Distributor must provide information under clause S5.1 as soon as reasonably practicable after first becoming aware of the Unplanned Service Interruption and: (a) for Unplanned Service Interruptions that occur in staffed control room hours, no later than 10 minutes after the Distributor becomes aware of the interruption; and (b) for Unplanned Service Interruptions that occur in on-call control room hours, no later than 40 minutes after the Distributor becomes aware of the interruption. S5.3 The information provided under clause S5.1 must: (a) be provided by electronic file transfer in accordance with the relevant EIEP (if practical and agreed) or otherwise by email; and (b) include, if known, a description of the reason for the interruption, the area affected, and an expected time for restoration. S5.4 Unless otherwise agreed, the Distributor must, within 10 minutes of new information about an Unplanned Service Interruption becoming available and at intervals of no longer than 60 minutes, provide the Trader with an update of the status of the Unplanned Service Interruption. S5.5 If the expected restoration time advised by the Distributor to the Trader is likely to be exceeded, the Distributor must endeavour to inform the Trader of the new expected restoration time at least 10 minutes before the expected restoration time elapses. S5.6 Unless otherwise agreed, no later than 10 minutes after a full or partial restoration of supply, the Distributor must provide the Trader with details of the areas restored. S5.7 If the Trader is responsible for receiving and managing Unplanned Service Interruption calls from Customers, the Trader must, within 10 minutes of receiving information relating to a possible Unplanned Service Interruption, log the call with the Distributor by electronic file transfer, or by any other information exchange method agreed by the parties. The Distributor must advise the Trader if the Trader should stop logging calls. S5.8 If the Distributor is responsible for receiving and managing Unplanned Service Interruption calls from Customers, the Trader may provide the Distributor’s contact details to the Customer rather than taking details and logging the call with the Distributor. S5.9 The Distributor must implement its pu...

Unplanned Service Interruptions. The Distributor and the Trader agree that the Trader is responsible for receiving and managing communications from Customers about Unplanned Service Interruptions on the Distributor’s network.

Unplanned Service Interruptions. The Distributor must provide the Trader with information about an Unplanned Service Interruption where the Distributor reasonably considers this is warranted in the circumstances given the extent of the likely disruption to affected Customers.

Unplanned Service Interruptions. The Distributor must provide the Trader with information about an Unplanned Service Interruption originating in the high voltage (11kV and above) part of its Network (which generally have a wider impact than isolated faults in the low voltage part of its Network) that enables the Trader to respond in an informed manner to calls from affected Customers.

Unplanned Service Interruptions. After the occurrence of an Unplanned Service Interruption, the Distributor and Wholesaler will each use all reasonable endeavours to comply with the applicable Service Interruption Communications Policies. During any Unplanned Service Interruption, unless the Distributor requests otherwise, the Wholesaler will procure that each End Retailer forwards to the Distributor as soon as practicable any requests the End Retailer receives from Consumers for the restoration of supply on the Network, and unless the relevant End Retailer requests otherwise the Distributor shall where possible acknowledge such receipt to the relevant End Retailer.

Unplanned Service Interruptions. The Distributor is responsible for receiving and managing Unplanned Service Interruption calls from Consumers.

Unplanned Service Interruptions. When an Unplanned Service Interruption occurs as a result of Non-Concessionaire Caused Disruption, Relief Event or Force Majeure Event, Alternate Service shall include Alternate Train Service only and shall minimize negative impacts and delays for the maximum number of Users. When an Unplanned Service Interruption occurs that is not the result of Non-Concessionaire Caused Disruption, Relief Event or Force Majeure Event, Alternate Service shall include Alternate Train Service and Alternate Bus Service as most appropriate for the specific conditions of each Service Interruption. When an Unplanned Service Interruption occurs, Concessionaire shall: • identify the nature of Service Interruption, assess the need for Alternate Service and select the type of Alternate Service to be implemented; • notify Owner of the nature of the Service Interruption and Planned Alternate Service to be implemented; • notify Users on Trains and at Stations of expected schedule impacts; • dispatch Personnel as necessary to the site of the interruption no more than 15 minutes after detection; • initiate actions to recover Users stranded on Trains no more than 30 minutes after the time when the Train became stranded, and deliver them to an adjacent Station no more than 90 minutes after the time when the Train became stranded; • coordinate with Owner to notify media regarding the Service Interruption and restoration of Normal Service; • maintain normal Headways on both sides of the interruption area to the extent possible; • minimize delays for the maximum number of Users; and • take all necessary actions to eliminate the cause of the Service Interruption and restore Normal Service as quickly as possible.

Unplanned Service Interruptions. The Distributor’s failure to meet any obligation under this Schedule 5 (or any associated procedural requirements) will not constitute a breach of this Agreement, and no remedies are available to the Trader in respect of any such failure. The Distributor will provide as soon as reasonably practicable upon becoming aware of an Unplanned Service Interruption, update the Trader with the relevant information that enables the Trader to respond in an informed manner to calls from affected Customers. Such information should include, if known, a description of the reason for the interruption, the area affected and an estimated time for restoration.

Unplanned Service Interruptions. AC Transit and TIMMA will meet to review AC Transit’s established procedures for dealing with unplanned service disruptions and will establish policies for service interruptions that are consistent with AC Transit’s practices, including roles and responsibilities for assisting passengers in the event of an unexpected service interruption. In the event that the East Bay bus service is unexpectedly interrupted, AC Transit will inform TIMMA, who will notify and coordinate with SFMTA and WETA to ensure that adequate alternative transportation can be provided. AC Transit will follow existing procedures for informing the 511 Transit Information line and all relevant media outlets so that information can be quickly and widely disseminated. AC Transit staff will direct passengers in Oakland on how to connect to alternative transportation services connecting to Treasure Island via mainland San Francisco. The cost of unplanned service interruptions will be credited to TIMMA’s quarterly service subsidy payment owed.