Upgrade Service for the Software Sample Clauses
The "Upgrade Service for the Software" clause defines the provider's obligation to supply updates or enhancements to the software after the initial delivery. Typically, this clause outlines the scope of upgrades included, such as new features, security patches, or performance improvements, and may specify the frequency or method of delivery. Its core practical function is to ensure that the software remains current and functional over time, addressing issues like obsolescence and evolving user needs.
Upgrade Service for the Software. For the duration of this Agreement, the Customer can submit upgrade requests through the ap- propriate channel (typically Odoo SA’s upgrade service website), in order to convert a database of the Software from one Covered Version of the Software to a more recent Covered Version (the “Target Version”). Upgrade requests must include a complete backup copy of the Customer’s database and the associated data (typically obtained from the Backup menu of the Software). Where necessary for data security or regulation reasons, the Upgrade Service includes an optional tool to anonymize identifiable data inside a database before submitting the upgrade request, and a tool to restore the anonymized data after the upgrade. This service provided through an automated platform in order to allow the Customer to perform unattended upgrades once a previous version of the Customer’s database has been successfully upgraded for a Covered Version. The Customer may submit successive upgrade requests for a database, and agrees to submit at least 1 upgrade request for testing purposes before submitting the final upgrade request. The Upgrade Service is limited to the technical conversion and adaptation of the Customer’s database to make it compatible with the Target Version, and the correction of any Bug directly caused by the upgrade operation and not normally occurring in the Target Version. It is the sole responsibility of the Customer to verify and validate the upgraded database in order to detect Bugs, to analyze the impact of changes and new features implemented in the Target Version, and to convert and adapt for the Target Version any third-party extensions of the Software that were installed in the database before the upgrade (except where applicable as foreseen in section upgrade_extra). The Customer may submit multiple upgrade requests for a database, until an acceptable result is achieved. For the duration of this Agreement, the Customer may request optional upgrade services for third-party extension modules of the Software, in addition to the regular Upgrade Services. This optional service is subject to additional fees (as described in charges) and includes the technical adaptation of third-party modules installed in the Customer’s database and their corresponding data in order to be compatible with the Target Version. The Customer will receive an upgraded version of all installed third-party modules along with the upgraded database.
Upgrade Service for the Software. For the duration of this Agreement, the Customer can submit upgrade requests through the ap- propriate channel (typically Odoo SA’s upgrade service website), in order to convert a database of the Software from any version of the Software to a more recent Covered Version (the “Target Version”). For the Cloud Platform, upgrade requests are submitted directly from the control panel of the Cloud Platform, and do not require any data upload. For Self-Hosting, upgrade requests must include a copy of the Customer’s database and the associated data (typically obtained from the Backup menu of the Software). This service provided through an automated platform in order to allow the Customer to perform unattended upgrades once a previous version of the Customer’s database has been successfully upgraded for a Covered Version. The Upgrade Service is limited to the technical conversion and adaptation of the Customer’s database to make it compatible with the Target Version, the correction of any Bug directly caused by the upgrade operation and not normally occurring in the Target Version, and the conversion of the source code and data of Covered Extra Modules for the Target Version. It is the responsibility of the Customer to verify and validate the upgraded database in order to detect Bugs, to analyze the impact of changes and new features implemented in the Target Version, and to convert and adapt for the Target Version any third-party extensions of the Soft- ware that were installed in the database before the upgrade (e.g. non-convered Extra Modules). The Customer may submit multiple upgrade requests for a database, until an acceptable result is achieved.
Upgrade Service for the Software. For the duration of this Agreement, the Customer can submit upgrade requests through the appropriate channel in order to convert a database of the Software from any version of the Software to a more recent Covered Version. This service provided through an automated platform in order to allow the Customer to perform unattended upgrades once a previous version of the Customer’s database has been successfully upgraded for a Covered Version. The Upgrade Service is limited to the technical conversion and adaptation of the Customer’s database to make it compatible with the Target Version, the correction of any Bug directly caused by the upgrade operation and not normally occurring in the Target Version, and the conversion of the source code and data of Covered Extra Modules for the Target Version. It is the responsibility of the Customer to verify and validate the upgraded database in order to detect Bugs, to analyze the impact of changes and new features implemented in the Target Version, and to convert and adapt for the Target Version any third-party extensions of the Software that were installed in the database before the upgrade (e.g. non-converted Extra Modules). The Customer may submit multiple upgrade requests for a database, until an acceptable result is achieved.