Voice Service Availability Clause Samples

The Voice Service Availability clause defines the conditions under which voice communication services will be accessible to the customer. It typically outlines the expected uptime, any scheduled maintenance periods, and circumstances that may affect service continuity, such as network outages or force majeure events. By setting clear expectations for when and how voice services will be available, this clause helps prevent disputes and ensures both parties understand their rights and obligations regarding service interruptions.
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Voice Service Availability. The Syringa Networks’ Voice Service Availability goal is for 100% availability in a calendar month. Service is considered “unavailable” if it is unable to send or receive voice calls for reasons other than an Excused Outage. An unavailability event is measured from the time Customer opens a trouble ticket with Syringa Networks until the affected Voice Service is restored. If Voice Service is unavailable, Customer will be entitled to a service credit for a percentage of the Monthly Recurring Charge (MRC) for the affected Voice Service based on the unavailability (outage length) of the affected Voice Service as set forth in Section 1.6 of the SLA.
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Voice Service Availability a. Customer’s Local Area Network (“LAN”) environment must meet the requirements for speed, duplex, bandwidth, and appropriate “Managed Switch” support. LAN wiring must be Category 5 (CAT5) or better. Any IP-PBX used by Customer must be validated by Ziply Fiber for service availability. Ziply Fiber’s IP-VPN (without limitation) is not available at all locations, depending on the availability of appropriate enabling facilities and the condition of the facilities serving Customer’s location. b. Customer is responsible for the correct setup and Customer is responsible for maintaining the quality and condition of its LAN, and thus, Ziply Fiber is not responsible for poor quality or outages of the Service that result from the quality or condition of Customer’s LAN. Ziply Fiber reserves the right to reject any order for Services for any reason, including without limitation the inability or impracticality of providing such Service in a particular geographic area in which Ziply Fiber does not have sufficient presence, capacity, corporate infrastructure or network technical infrastructure to effectively support the requested Service. In addition, Customer understands that use of the Services is restricted in the following manner: (i) At any given time, Customer may only place as many concurrent calls as it has purchased simultaneous calling capacity; (ii) Customer may modify Ziply Fiber installed design and/or configuration at their own risk;
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Voice Service Availability a. Customer’s Local Area Network (“LAN”) environment must meet the requirements for speed, duplex, bandwidth, and appropriate “Managed Switch” support. LAN wiring must be Category 5 (CAT5) or better. Any IP-PBX used by Customer must be validated by Ziply Fiber for service availability. Ziply Fiber’s IP-VPN (without limitation) is not available at all locations, depending on the availability of appropriate enabling facilities and the condition of the facilities serving Customer’s location. b. Customer is responsible for the correct setup and Customer is responsible for maintaining the quality and condition of its LAN, and thus, Ziply Fiber is not responsible for poor quality or outages of the Service that result from the quality or condition of Customer’s LAN. Ziply Fiber reserves the right to reject any order for Services for any reason, including without limitation the inability or impracticality of providing such Service in a particular geographic area in which Ziply Fiber does not have sufficient presence, capacity, corporate infrastructure or network technical infrastructure to effectively support the requested Service. In addition, Customer understands that use of the Services is restricted in the following manner: (i) At any given time, Customer may only place as many concurrent calls as it has purchased simultaneous calling capacity; (ii) Customer may modify Ziply Fiber installed design and/or configuration at their own risk; (iii) Customer may not utilize auto-dialers or any similar type of device in connection with Ziply Fiber SIP Trunking Service; and (iv) Customer may not use Ziply Fiber SIP Trunking Service for telemarketing, fax broadcasting, fax blasting, or continuous or extensive call forwarding. CUSTOMER EXPRESSLY ACKNOWLEDGES THAT ANY VIOLATION OF THE FOREGOING RESTRICTIONS ON ITS USE OF THE SERVICE MAY RESULT IN THE IMMEDIATE TERMINATION OF THE SERVICE BY ZIPLY FIBER. c. Availability, Limitations, and Exclusions. i. Service Availability: Customer’s eligibility to receive IP Service, Customer’s Local Area Network (“LAN”) environment must be at least 10Mb/100Mb/1000Mb Ethernet; LAN ports used for voice must be set to full-duplex; and Customer’s LAN must have adequate bandwidth and ports to support the minimum amount of concurrent voice and data traffic ordered by Customer. ii. Limitations: Customer understands that use of the Services is restricted in the following manner: (a) at any given time, Customer may only place as many concurrent c...
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Related to Voice Service Availability

  • Service Availability You understand that Service availability is at all times conditioned upon the corresponding operation and availability of the communication systems used in communicating your instructions and requests to the Credit Union. We will not be liable or have any responsibility of any kind for any loss or damage thereby incurred by you in the event of any failure or interruption of such communication systems or services resulting from the act or omission of any third party, or from any other cause not reasonably within the control of the Credit Union.

  • EPP service availability Refers to the ability of the TLD EPP servers as a group, to respond to commands from the Registry accredited Registrars, who already have credentials to the servers. The response shall include appropriate data from the Registry System. An EPP command with “EPP command RTT” 5 times higher than the corresponding SLR will be considered as unanswered. If 51% or more of the EPP testing probes see the EPP service as unavailable during a given time, the EPP service will be considered unavailable.

  • DNS service availability Refers to the ability of the group of listed-­‐as-­‐authoritative name servers of a particular domain name (e.g., a TLD), to answer DNS queries from DNS probes. For the service to be considered available at a particular moment, at least, two of the delegated name servers registered in the DNS must have successful results from “DNS tests” to each of their public-­‐DNS registered “IP addresses” to which the name server resolves. If 51% or more of the DNS testing probes see the service as unavailable during a given time, the DNS service will be considered unavailable.

  • System Availability Although we will try to provide continuous access to the Service, we cannot and do not guarantee that the Service will be available 100% of the time and will not be liable in the event Service is unavailable. Actual service or network performance is dependent on a variety of factors outside of our control. If you notify us within twenty-four (24) hours and we confirm an outage consisting of a period of two (2) hours in any calendar month, and not due to any service, act, or omission of you, a third party, your applications, equipment or facilities, or reasons outside of our control, you shall be eligible for a service credit. A service credit shall be computed as a pro-rated charge for one day of the regular monthly fees for the Service in the next monthly statement. Intermittent service outages for periods of less than two (2) hours are not considered service outages. Outages caused by routine scheduled maintenance are also not considered an outage. You shall receive advance notice no less than forty-eight (48) hours in advance of our scheduled maintenance. Scheduled maintenance will be performed between 12:00 a.m. and 6:00 a.m. CST.

  • DNS name server availability Refers to the ability of a public-­‐DNS registered “IP address” of a particular name server listed as authoritative for a domain name, to answer DNS queries from an Internet user. All the public DNS-­‐registered “IP address” of all name servers of the domain name being monitored shall be tested individually. If 51% or more of the DNS testing probes get undefined/unanswered results from “DNS tests” to a name server “IP address” during a given time, the name server “IP address” will be considered unavailable.