What to Do if You Think There Has Been an Error or Problem Clause Samples

What to Do if You Think There Has Been an Error or Problem. If you think there has been an error or problem with a remittance transfer that you have sent through the Bank, visit one of our branches or contact us at the phone number, address, or email address listed under “How to Contact Us” in Part IX of this Agreement. You must contact us within 180 calendar days of the date we promised you that funds would be available to the recipient. When you contact us, please tell us the following:
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What to Do if You Think There Has Been an Error or Problem. If you think there has been an error or problem with your remittance transfer: • Call your Account Officer at once, or call: ▇-▇▇▇-▇▇▇-▇▇▇▇; or • Write to us at: Israel Discount Bank of New York ▇▇▇ ▇▇▇▇▇ ▇▇▇▇▇▇ New York, NY 10017 Attn: [Your Account Officer] You must contact us within 180 days of the date we promised to you that funds would be made available to the recipient. When you do, please tell us: • Your name and address; • The error or problem with the transfer, and why youbelieve it is an error or problem; • The name of the person receiving the funds, and if you know it, his or her telephone number or address; • The dollar amount of the transfer; and • The confirmation code or number of the transaction. We will determine whether an error occurred within ninety (90) days after you contact us and we will correct anyerror promptly. We will tell you the results withinthree (3) business days after completing our investigation. If we decide that there was no error, we will sendyou a written explanation. You mayask for copies of any documents we used in our investigation.
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