Scheduled Service Time definition
Examples of Scheduled Service Time in a sentence
The duration of a Service interruption is measured by the number of hours during the Scheduled Service Time that elapse from the time that a trouble ticket is opened to the time that HNS notifies Customer that the Services have been restored.
HNS will use commercially reasonable efforts to make the Services available (“Service Availability”) *** of the Scheduled Service Time (as defined in Paragraph 3.3 below) for each calendar month of the Term, such that the aggregate number of minutes of Service interruption for the HX NOC for a given calendar month of the Term shall not exceed *** of the aggregate number of minutes of Scheduled Service Time.
The duration of a Service interruption is measured by the number of hours during the Scheduled Service Time that elapse from the time that the OC is notified by Customer of the Service interruption, or the Service interruption is detected by HNS operations personnel to the time that HNS notifies Customer that the Services have been restored.
Availability = (Factual Service Time + excused non-availability + agreed non-availability) / Scheduled Service Time.
HNS will use commercially reasonable efforts to make the Services available (“Service Availability”) *** of the Scheduled Service Time (as defined in Paragraph 3.3 below) for each calendar month of the Term, such that the aggregate number of minutes of Service interruption for the HX NOC for a given calendar month of the Term shall not exceed *** *** Confidential treatment requested.