Additional Support and Customization Clause Samples

Additional Support and Customization. Any additional support and maintenance services (that is, support not related to any Defects) may be provided in annual increments and shall require additional payments (the "Additional Support"). At Customer request, the Company may also offer interactive features that allow Customer to submit new specific customization features to the Software ("Customization"). Any such Additional Support or Customization shall be provided at the request of the Customer, subject to availability by Company. The Customer shall pay Company for such Additional Support and Customization in accordance with Company's price list in effect from time to time, unless otherwise agreed upon in a Statement of Work to be entered into by the Company and Customer (the "SOW"). The use of the products of any such Additional Support and Customization (the "Service Products") shall be, governed by these Terms and Conditions. For clarification purposes, any such Service Products shall not be deemed work made for hire― (within the meaning of 17 United States Code or otherwise) and the Company shall retain, at all times, the exclusive title to and ownership of any copy of the Service Products licensed under this Agreement.
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Related to Additional Support and Customization

  • Technical Support Services 2.1 The technical support services (the "Services"): Party A agrees to provide to Party B the relevant services requested by Party B, which are specified in Exhibit 1 attached hereto ("Exhibit 1").

  • Operational Support Systems 14.1 BellSouth has developed and made available electronic interfaces by which Unity Acquisition may submit LSRs electronically. 14.2 LSRs submitted by means of one of these electronic interfaces will incur an OSS electronic ordering charge. An individual LSR will be identified for billing purposes by its Purchase Order Number (PON). LSRs submitted by means other than one of these interactive interfaces (mail, fax, courier, etc.) will incur a manual order charge. All OSS charges are specified in Exhibit A of this Attachment.

  • Operational Support Systems (OSS The terms, conditions and rates for OSS are as set forth in Section 2.13 of this Attachment.

  • Additional Support Under this Agreement, there shall be: (check one)

  • Technical Support State Street will provide technical support to assist the Fund in using the System and the Data Access Services. The total amount of technical support provided by State Street shall not exceed 10 resource days per year. State Street shall provide such additional technical support as is expressly set forth in the fee schedule in effect from time to time between the parties (the “Fee Schedule”). Technical support, including during installation and testing, is subject to the fees and other terms set forth in the Fee Schedule.