Calculation of Service Level Credits Clause Samples

The Calculation of Service Level Credits clause defines how financial credits or compensation are determined when a service provider fails to meet agreed-upon performance standards. Typically, this clause outlines the specific metrics or thresholds that trigger credits, the formula for calculating the amount owed, and the process for applying these credits to future invoices or payments. Its core practical function is to incentivize the service provider to maintain high service levels and to provide a clear, pre-agreed remedy for the customer in the event of service shortfalls.
Calculation of Service Level Credits. 3.1 Where there is a failure to meet one or more of the Service Availability measures outlined in article 2.1 of this schedule the number of points specified under the heading Credit Points, will be totaled and assessed on a monthly basis. 3.2 IVR Service Availability will be calculated each month but averaged with the previous month's IVR Service Availability. If there is no data available for the previous month the current month data will be used with no averaging applied. Planned Service Outages are not included in the calculation of IVR service outages. 3.3 TELUS will reduce the next monthly payment for IVR services according to the following table: Total credit points from the Service level credits percent current month's data reduction of next month's billed services 5 points 0 10 points 2 15 points 4 20 points 6 25 points 8 30 or more points 10
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Calculation of Service Level Credits. For each Service Level Failure that occurs for which the Province is entitled to a Service Level Credit, the amount of the corresponding Service Level Credit will be calculated by the Province in accordance with the following formula: Service Level Credit = A x B, where A = the Measured Service Weighting Factor for the Measured Service in respect of which the Service Level Failure occurred, under the applicable SOW; and B = The Amount At Risk for that SOW.
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Calculation of Service Level Credits. ‌ In the event of a Failure with respect to any Service Level specified in this Service Level Agreement, Vendor shall provide Credits as set forth herein for each such Failure.
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Calculation of Service Level Credits. The following equation shall be used to calculate any Service Level Credits:
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Calculation of Service Level Credits. (a) For each Critical Service Level Default, Supplier shall pay to CoreLogic a Service Level Credit that will be computed in accordance with the following formula: Where: A = The applicable percentage allocated to the applicable Critical Service Level in which the Critical Service Level Default occurred (the “Service Level Credit Allocation”). CoreLogic may from time to time during the Term change the Service Level Credit Allocations in accordance with Section 5.6 of this Schedule; provided that in no event shall the Service Level Credit Allocation for any single Service Level be more than *** percent (***%). As of the Supplement Effective Date, the Service Level Credit Allocations are set forth in Schedule A-3.1. B = The monthly At Risk Amount, in dollars. C = a number determined as follows: C = *** (***) if during the *** (***) *** months, including the current month in which the Service Level Default occurred, (the “*** Month Period”) the number of Critical Service Level Defaults that have occurred with respect to the applicable Critical Service Level are less than *** (***). C = *** (***) if during the *** Month Period the number of Critical Service Level Defaults that have occurred with respect to the applicable Critical Service Level are equal to *** (***). C = *** (***) if during the *** Month Period the number of Critical Service Level Defaults that have occurred with respect to the applicable Critical Service Level are greater than *** (***). (b) For every *** (***) Key Measurement Defaults that occur during a given month (the “Key Measurement Default Threshold”), Supplier shall pay to CoreLogic a Service Level Credit equal to *** percent (***%) of the At Risk Amount. For example, in a given month, if there are between *** (***) and *** (***) Key Measurement Defaults, Supplier shall pay to CoreLogic a Service Level Credit equal to *** percent (***%) of the At Risk Amount for such month, and if there are between *** (***) and *** (***) Key Measurement Defaults, Supplier shall pay to CoreLogic a Service Level Credit equal to *** percent (***%) of the At Risk Amount for such month, each as calculated in the prior sentence. If the number of Key Measurements is in excess of *** (***), the Key Measurement Default Threshold shall be adjusted to equal *** and *** percent (***%) of the total number of Key Measurements, rounded down to the largest whole number. For example, if there are *** (***) Key Measurements, the Key Measurement Default Threshold would...
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Calculation of Service Level Credits. Effective as of July 1, 2018, Exhibit 3 is hereby amended as follows: Sections 7.3 and 7.4 of Exhibit 3 are hereby deleted in their entirety and replaced with the following:
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Related to Calculation of Service Level Credits

  • Limitation of Services ACCOUNT CLOSURE You must remain a member in good standing. The Credit Union may close your account(s) at any time, with or without cause, including, without limitation, causing a loss to us, for security reasons, or for any reason as allowed by applicable law. Once your account(s) is closed, we have no obligation to accept deposits or pay outstanding items. You agree to hold us harmless, and we will not be liable for any loss or damage resulting from the termination of your account(s). The closing of your account(s) will not release you from any fees or other obligations incurred prior to the date the account(s) is closed. LIMITATION OF SERVICES We are committed to providing exceptional products and services in a professional and safe atmosphere for our members and employees. Our Limitation of Services policy defines circumstances in which services may be restricted or limited. The policy is not intended to restrict or deny rights to any particular group, but is intended to protect the staff, members, officials and property of the Credit Union. Members who engage in abusive, threatening, disruptive, obscene, fraudulent, illegal, dishonest or harassing behavior or who choose to use profane and/or intimidating language on Credit Union premises toward our employees, members, volunteers, or officials will be subject to (i) denial of Credit Union services other than the right to maintain a share account and the right to vote at annual and special meetings , (ii) denial of Credit Union services which involve personal contact with employees, volunteers or officials, (iii) denial of access to any Credit Union property and (iv) any other action deemed necessary under the circumstances, in the sole discretion of the Credit Union, that is not expressly precluded by applicable federal and state laws. You acknowledge and agree that any threats of bodily harm or any other illegal activity against any Credit Union employee, volunteer or other member will be reported to appropriate federal, state and/or local authorities. In the case of continued abusive behavior or an extremely abusive incident, you acknowledge and agree that you may be subject to expulsion from the Credit Union at a special meeting of the members or at the next annual meeting of the membership. These limitations will not prohibit you from exercising your rights under federal or state law or regulation. You acknowledge that we may be obligated to report cases of actual or suspected financial abuse of elders or dependent care adults. If we suspect such financial abuse, you understand and agree that, in addition to reporting such abuse as may be required under applicable law, we have the right to restrict access to the account, refuse to complete transactions on the account, or to take any other action(s) that we deem appropriate under the circumstances. You agree to indemnify and hold us harmless from and against any and all claims, damages, losses, liabilities, expenses, and fees (including reasonable attorneys’ fees), arising out of or related to any action or inaction related to the matters described in this paragraph. Restrictions or suspensions of accounts, products, and/or services will be reasonably related to the nature of your conduct. This policy will also apply to joint owners and authorized users of accounts, products, and services. When you are delinquent on a loan or have caused the Credit Union a loss, we may deny your subsequent application for any new product or service that would allow you to obtain further credit from the Credit Union or cause us a further loss. For your safety, you may be asked to remove your hat, sunglasses, or any other item that may conceal your identity. We ask that you refrain from carrying weapons of any kind on to the Credit Union’s property and facilities.

  • Suspension of Service and Acceleration If any amount owing by You under this or any other agreement for Our services is 30 or more days overdue (or 10 or more days overdue in the case of amounts You have authorized Us to charge to Your credit card), We may, without limiting Our other rights and remedies, accelerate Your unpaid fee obligations under such agreements so that all such obligations become immediately due and payable, and suspend Our services to You until such amounts are paid in full.

  • Disruption of Service Customer acknowledges and understands that Voice Service will not be available for use under certain circumstances, including without limitation when the network or facilities are not operating or if normal electrical power to the MTA, ATA or ALG is interrupted and such equipment does not have a functioning backup. Customer also understands and acknowledges that the performance of the battery backup is not guaranteed. If the battery backup does not provide power, Voice Services will not function until normal power is restored. Customer also understands that certain online features of Voice Service, where such features are available, will not be available under certain circumstances, including but not limited to the interruption of the Internet connection.

  • Availability of Service We will use reasonable efforts to make the Service available for your use on a continuous basis. The Service may be unavailable for short periods of time for regular or emergency system maintenance. We will endeavor to have our scheduled maintenance occur during non-peak hours. In addition, accessibility to the Service may be interrupted because of conditions beyond our control, including outages in Internet, cellular or other communications availability. We will use diligent efforts to re-establish the Services as promptly as possible. We do not promise the Service will always be available for your use. We may elect to discontinue this Service at any time. If we choose to discontinue the Service, we will provide you with reasonable notice in advance of that fact. We reserve the right at all times to take actions to protect our systems and information, including denial of access to users of the Service.

  • Termination of Serviced Duties At the time all of the applicable Seller’s obligations under any Serviced Appointment are terminated and/or of no further force and effect (the “Appointment Expiration Time”), including upon or following any (a) valid termination or removal of the applicable Seller from all Corporate Trust Capacities with respect to a Serviced Appointment, whether as a Succeeded Appointment or otherwise, or (b) with the prior consent of the applicable Purchaser, resignation by, assignment by or succession of the applicable Seller from all Corporate Trust Capacities with respect to a Serviced Appointment, whether as a Succeeded Appointment or otherwise, the Purchasers (i) shall have no further Serviced Duties under this Agreement in connection with such Appointments and (ii) shall not be responsible hereunder for any of the duties, obligations or liabilities related to such Appointments accruing or arising on or after the Appointment Expiration Time, or for any performance, duties or obligations related thereto arising prior to, but requiring performance after, the Appointment Expiration Time, in each case, without limiting the Purchasers’ obligations under the Purchase Agreement. The parties shall execute, or procure the execution of, such documents and instruments as may be reasonably necessary to give effect to this Section 3.7.