Cloud Support Sample Clauses

Cloud Support. Licensor shall provide the DataSelf Cloud Support as described in Exhibit A. Licensee acknowledges that the DataSelf Cloud is hosted on a third-party cloud environment, and Licensor’s sole obligation with respect to performance is to provide the DataSelf Cloud Support.
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Cloud Support. Under our “Cloud Support” offering, we will provide ongoing access to Cloud expertise to help you maximize the performance and agility and minimize the cost of your MicroStrategy Cloud Platform deployment, as further described in the MCE Service Guide. Your purchase of Cloud Support entitles you to request Cloud Support up to the number of hours stated on an order for the tasks described above and on the order. Hours not requested during the MCE Service Term will expire. You will be invoiced periodically for Cloud Support delivered in excess of the stated Cloud Support hours at the hourly rates listed on an order. You will reimburse us for all reasonable expenses we incur when delivering Cloud Support.
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Cloud Support. SISW will provide support for APS Services as follows Cloud Support Description Basic level of Cloud Support included in the subscriptions of standard APS Services. Support Availability 7 am to 3 pm (Local Time) Monday to Friday, excluding local holidays Web Support  End-to-end Supportability  Release Update InformationSolution Center  Support via web and platform for social business collaboration
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Cloud Support. Under our “Cloud Support” offering, we will provide ongoing access to Cloud expertise to help you maximize the performance and agility and minimize the cost of your MicroStrategy Cloud Platform deployment, as further described in the MCE Service Guide. Your purchase of Cloud Support entitles you to request Cloud Support up to the number of hours stated on an order for the tasks described above and on the order. Hours not requested during the MCE Service Term will expire. You will be invoiced periodically for Cloud Support delivered in excess of the stated Cloud Support hours at the hourly rates listed on an order. You will reimburse us for all reasonable expenses we incur when delivering Cloud Support. Cloud Infrastructure. Under our “Cloud Infrastructure” offering, we will procure certain cloud infrastructure service offerings on your behalf from our third-party service provider (either Amazon Web Services or Microsoft Azure, as applicable) to host the MicroStrategy Cloud Platform in a MicroStrategy Cloud Environment, as further described in the MCE Service Guide; those infrastructure service offerings will be operated out of a data center location or region specified on an order. Each MCE Service order will list the minimum amount you will pay us during the MCE Service Term for the cloud infrastructure service offerings based on your anticipated infrastructure needs, which will reflect the fees that we anticipate we will incur from our Third-Party Solution infrastructure provider (either Amazon Web Services or Microsoft Azure, as applicable) for those offerings plus twenty percent (20%). Following the execution of an order, you may request in writing (including by email) that we procure additional cloud infrastructure service offerings during the MCE Service Term and we will procure those on your behalf. We will invoice you periodically for any additional fees that we incur from our Third-Party Solution infrastructure provider arising from your use of the MCE Service, including for those additional offerings, plus twenty percent (20%).
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Cloud Support. Licensor shall provide the Sisense Cloud Support as described in the Sisense Cloud Support Terms attached hereto as Exhibit B throughout the term of the Sales Order(s) under which the Sisense Cloud is provided. Licensee acknowledges that the Sisense Cloud is hosted on a third- party cloud environment, and Licensor’s sole obligation with respect to the performance of the Environment is to provide the Sisense Cloud Support.
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Cloud Support. SISW will classify each reported, verifiable, and reproducible incident according to the following table. Online status is reported at ▇▇▇▇▇://▇▇▇▇▇▇.▇▇▇▇▇▇▇.▇▇▇/. Cloud Support Description Basic level of Cloud Support included in the subscriptions of standard PlantSight Services. Support Availability 7 am to 3 pm (Local Time) Monday to Friday, excluding local holidays Web Support  End-to-end Supportability  Release Update InformationSolution Center  Support via web and platform for social business collaboration
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Cloud Support. SISW will provide support for PlantSight Services as follows Cloud Support Description Basic level of Cloud Support included in the subscriptions of standard PlantSight Services. Support Availability 7 am to 3 pm (Local Time) Monday to Friday, excluding local holidays Web Support ✓ End-to-end Supportability ✓ Release Update Information ✓ Solution Center ✓ Support via web and platform for social business collaboration ✓
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Related to Cloud Support

  • Child Support (Applicable if the Party is a natural person, not a corporation or partnership.) Party states that, as of the date the Agreement is signed, he/she: a. is not under any obligation to pay child support; or b. is under such an obligation and is in good standing with respect to that obligation; or c. has agreed to a payment plan with the Vermont Office of Child Support Services and is in full compliance with that plan. Party makes this statement with regard to support owed to any and all children residing in Vermont. In addition, if the Party is a resident of Vermont, Party makes this statement with regard to support owed to any and all children residing in any other state or territory of the United States.

  • Customer Support If Customer is entitled to receive Customer Support as part of a separately purchased Service Plan, Sage warrants that while Customer’s Service Plan is in effect and if it has paid all required Service Plan fees, Sage will use qualified personnel to provide Customer Support in a professional manner consistent with industry standards. Customer’s sole remedy under this section 5.2 is limited to Sage’s re-performance of the Customer Support services giving rise to Customer’s claim.

  • Technical Support State Street will provide technical support to assist the Fund in using the System and the Data Access Services. The total amount of technical support provided by State Street shall not exceed 10 resource days per year. State Street shall provide such additional technical support as is expressly set forth in the fee schedule in effect from time to time between the parties (the “Fee Schedule”). Technical support, including during installation and testing, is subject to the fees and other terms set forth in the Fee Schedule.

  • Technical Support Services 2.1 The technical support services (the "Services"): Party A agrees to provide to Party B the relevant services requested by Party B, which are specified in Exhibit 1 attached hereto ("Exhibit 1").

  • Services and Support 1.1 In exchange for your continued compliance with this Agreement, and any modification to this Agreement made by Intuit in accordance with Sections A.1.1, you shall have access to the Software/Subscription in accordance with the following provisions: (a) If you purchased a Subscription based license for the Software, which generally means that you will be paying for your use of the Software and Services on a monthly or annual basis, you shall receive as part of your active Subscription, so long as Intuit is receiving the applicable payment from you: (i) access to the features of the Software subscribed to by you; (ii) Updates and Enhancements; (iii) Version Protection, each defined in Section B.1.2 below; and (iv) additional products, services and/or discounts when and if they should be made available to you. If you have purchased a subscription that includes Support you will also be entitled to receive Support Services as defined below. Software licenses obtained through a subscription are eligible for Enhancements during the active subscription period only. The Subscription is cancellable by you in accordance with this Agreement, but you will not be entitled to any refunds if you cancel after the 60-Day Money Back Guarantee period, as defined in Section B.6. If you cancel your Subscription or if we do not receive the payment for your Subscription, or if the Subscription is in any way terminated in accordance with the terms of this Agreement, you will no longer have access to the Software and all related Services defined above upon the expiration of the current Subscription term, but you will retain access to your company data file stored on your device, which can be reinstated to a readable QuickBooks format upon reactivation of your Subscription or with the purchase of a license on the Software. (b) If you purchased your license to the Software under a one-time, upfront payment at retail or directly from Intuit and not under a Subscription, you shall receive: (i) a license to the specific version of the Software product you have selected that, subject to the license grant and restrictions in Section A.1.1, allows you access to the features of the Software; and (ii) Updates and Enhancements to the Software in accordance with the terms of the Termination provisions. Intuit's obligations under this Section B.1.1 are contingent upon you installing all updates and error corrections within thirty (30) days of being notified of their availability by Intuit (or its Representatives). QuickBooks 2015 Software purchased on a separate standalone basis are eligible for enhancements on a when-and-if available basis through May 31, 2018, which is the current support period for QuickBooks 2015.