Support Terms Sample Clauses
The Support Terms clause defines the scope and conditions under which support services will be provided to the customer. It typically outlines the types of support available, such as technical assistance, response times, and channels for submitting support requests. For example, it may specify whether support is available 24/7, the expected timeframes for resolving issues, and any limitations or exclusions. This clause ensures both parties have a clear understanding of the support obligations, helping to manage expectations and reduce disputes related to service levels.
Support Terms. Beginning on the Execution Date and continuing for twelve (12) months thereafter (“Initial Support Term”), CentralSquare shall provide the ongoing Support Services described herein for the corresponding Fees outlined in Exhibit 1. Upon expiration of the Initial Support Term, ongoing Support Services shall automatically renew, with customer paying for additional annual support periods, each a (“Renewal Support Term”). This renewal will continue until termination of this Agreement provided that, CentralSquare shall not give notice of termination if it would be effective prior to a period equal to two times the Agreement’s Initial Term.
Support Terms. Subject to Your purchase of support and maintenance as described in Your Service Order and to payment of the applicable fees, You shall be provided with support and maintenance per the applicable service level indicated in your Service Order and for the covered Services thereto (the “Support Services”) The purchase of Support Services shall be governed by the terms of the applicable support program and service level agreement available at ▇▇▇.▇▇▇▇▇▇▇▇▇▇.▇▇▇/▇▇▇▇▇▇▇-▇▇▇▇▇▇▇▇/▇▇▇▇▇▇▇-▇▇▇▇▇/ or at any successor webpage. Unless otherwise stated in Your Service Order or Your agreement with Check Point, the purchasing of a valid subscription license to a Service does not cover the payment for the corresponding Support Service.
Support Terms. Company will provide Technical Support to Customer via both telephone and email on weekdays during the hours of 9:00 am Eastern time through 6:00 pm Pacific time, with the exclusion of Federal Holidays (“Support Hours”).
Support Terms. Beginning on the Execution Date and continuing for twelve (12) months thereafter (“Initial Support Term”), Superion shall provide the ongoing Support Services described herein for the corresponding Fees outlined in Exhibit 1. Upon expiration of the Initial Support Term, ongoing Support Services shall automatically renew, with customer paying for additional annual support periods, each a (“Renewal Support Term”). This renewal will continue until termination of this Agreement provided that, Superion shall not give notice of termination if it would be effective prior to a period equal to two times the Agreement’s Initial Term.
Support Terms. Beginning on the Execution Date and continuing for twelve (12) months thereafter (“Initial Support Term”), CentralSquare shall provide the ongoing Support Services described herein for the corresponding Fees outlined in Exhibit 1. Upon expiration of the Initial Support Term, ongoing Support Services shall automatically renew, with customer paying for additional annual support periods, each a (“Renewal Support Term”). This renewal will continue until termination of this Agreement provided that, CentralSquare shall not give notice of termination if it would be effective prior to a period equal to two times the Agreement’s Initial Support Term. With respect to CentralSquare ’s support obligations, CentralSquare will use diligent, commercially reasonable efforts to respond to Notifications from Customer relating to the Solution identified in the Order in accordance with the following guidelines with the time period to be measured beginning with the first applicable CentralSquare “Telephone Support” hour occurring after CentralSquare ’s receipt of the Notification:
Support Terms. 7.1. The Company shall regularly upgrade the CMS to latest versions of the Product software containing new features and fixes at intervals defined at Company's sole discretion.
7.2. All requests for technical support must be submitted to Company's email address: ▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇ with a sufficiently detailed description of the problem and the circumstances in which such problem arose. The Company shall attempt to process all such requests in line with the service level agreement specified within the Reseller’s Package. The Company shall not be responsible to provide free support on issues caused to the CMS or the apps residing on it resulting from integration of third-party tools or unauthorised changes to Product functions.
7.3. Full terms and conditions relating to the provision by the Company of maintenance, hosting and support services are detailed within Schedule 2.
Support Terms. Silver Support Service
Support Terms. If You purchase support services per one of Check Point’s Collaborative Support Programs, Check Point shall not be responsible for the actions or omissions of Your support partner.
Support Terms. Check Point has no obligation to provide You with any service (such as, but not limited to, technical support, maintenance, upgrades, modifications, or new releases) under this Agreement. The purchase of services, if applicable, shall be governed by the applicable Service Level Agreement available at ▇▇▇.▇▇▇▇▇▇▇▇▇▇.▇▇▇/▇▇▇▇▇▇▇-▇▇▇▇▇▇▇▇/▇▇▇▇▇▇▇-▇▇▇▇▇/ or at any successor webpage. Any purchase of upgrades shall be subject to this Agreement, unless otherwise indicated by Check Point.
Support Terms. These Support Terms set out the additional terms and conditions related to the provision of the Support Services and shall be incorporated into and form part of Your agreement with the Supplier.