Conditions for Providing Support Sample Clauses
The "Conditions for Providing Support" clause defines the specific requirements and circumstances under which support services will be delivered by one party to another. Typically, this clause outlines prerequisites such as timely payment, proper use of products, or the need for the customer to provide necessary information or access. For example, support may only be available during certain hours or may require the customer to have a valid subscription. The core function of this clause is to set clear expectations and boundaries for support obligations, thereby preventing misunderstandings and ensuring that both parties are aware of their responsibilities.
Conditions for Providing Support. Prior to logging an Incident with Provider, Company will endeavor to diagnose the nature of the Incident to ensure that it is resident in the Provider Technology and not a third party application or component. During the collaborative initial phase of reporting an Incident, Company will reciprocate a reasonable level of time and resources in accordance with the severity of Incident. Company acknowledges that Provider’s ability to perform certain Support Services may be conditioned upon access to and completeness of certain Company information as reasonably requested by Provider. Such information may include, but is not limited to, the type of hardware Company is using, a description of the Incident for which Company seeks Support Services, and additional software Company is using that falls outside the Support Services scope of coverage.
Conditions for Providing Support. Company’s obligation to provide Services in accordance with the stated Service Availability is conditioned on Customer providing Company with sufficient information and resources to correct the problem, as well as access to the personnel, hardware, and any additional systems involved in discovering the problem.
Conditions for Providing Support. Prior to logging an Incident with Provider, Company will endeavor to diagnose the nature of the Incident to ensure that it is resident in the Provider Technology and not a third party application or component. During the collaborative initial phase of reporting an Incident, Company will reciprocate a reasonable level of time and resources in accordance with the severity of Incident. Company acknowledges that Provider’s ability to perform certain Support Services may be conditioned upon access to and completeness of Unbeschadet dem vorstehenden Absatz kann der Anbieter dennoch,, auch wenn er zur Erbringung von Supportdiensten nicht verpflichtet ist anbieten, Supportdienste für das Unternehmen zu erbringen. In diesen Fällen ist der Anbieter nur verpflichtet, sich in angemessenem Umfang um die Behandlung des Vorfalls zu bemühen und das Unternehmen kann nicht die endgültige Lösung des Vorfalls fordern.
Conditions for Providing Support. XeniT’s obligation to provide Support Services is conditioned upon the following:
(a) Customer makes reasonable efforts to correct the Error after consulting with XeniT;
(b) Customer provides XeniT with sufficient information and resources to correct the Error either at XeniT’s Customer Support Center and/or via remote access to Customer’s site, as well as access to the personnel, hardware, and any additional software involved in discovering the Error;
(c) Customer promptly installs all Maintenance Releases; and
(d) Customer procures, installs and maintains all equipment, telephone lines, communication interfaces and other hardware necessary to operate the ▇▇▇▇▇▇ Software.
Conditions for Providing Support. Company’s obligation to provide Support Services is conditioned upon the following: (a) Licensee makes reasonable efforts to solve the problem after consulting with Company; and (b) Licensee provides Company with sufficient information and resources to correct the problem, as well as access to the personnel, hardware, and any additional systems involved in discovering the problem.
Conditions for Providing Support. WeGuide’s obligation to provide Support is conditioned upon the following:
(a) Customer makes reasonable efforts to correct the Error after consulting with WeGuide
(b) Customer provides WeGuide with sufficient information and resources to correct the Error while raising the Service desk ticket.
(c) Customer procures, installs, and updates interfaces and other hardware necessary to operate the Product as recommended by WeGuide.
(d) WeGuide is able to reproduce the error and the Customer takes all necessary efforts to help WeGuide reproduce. If reproduction is not possible, then the SLA does not apply
(e) Errors caused by 3rd parties and any Open Source Software used by WeGuide in providing the Services are outside the scope of this SLA
Conditions for Providing Support. Prior to logging an Incident with Digirati, Customer will endeavour to diagnose the nature of the Incident to ensure that it is resident in the Digirati Service and not a third party application or component. During the collaborative initial phase of reporting an Incident, Customer will reciprocate a reasonable level of time and resources in accordance with the severity of Incident. Customer acknowledges that ▇▇▇▇▇▇▇▇’s ability to perform certain Support Services may be conditioned upon access to and completeness of certain Customer information as reasonably requested by Digirati. Such information may include, but is not limited to a description of the Incident for which Customer seeks Support Services, and additional software Customer is using that falls outside the Support Services scope of coverage.
Conditions for Providing Support. BEA’s obligation to provide Support Services is conditioned upon the following: (a) Customer makes reasonable efforts to correct the Error after consulting with BEA; (b) Customer provides BEA with sufficient information and resources to correct the Error either at BEA’s Customer Support Center or via remote access to Customer’s site, as well as access to the personnel, hardware, and any additional software involved in discovering the Error; (c) Customer promptly installs all Maintenance Releases; and (d) Customer procures, installs and maintains all equipment, telephone lines, communication interfaces and other hardware necessary to operate the Software.
Conditions for Providing Support. PortX’s obligation to provide support pursuant to this Exhibit D is conditioned upon End Customer’s using commercially reasonable efforts to provide PortX with sufficient information, in response to inquiries by PortX, concerning the nature of the applicable Error or issue.
Conditions for Providing Support. PICS’ obligation to provide Support is conditioned upon the following: (a) Customer makes reasonable efforts to correct the Error after consulting with PICS; (b) Customer provides PICS with sufficient information and resources to correct the Error; and (c) Customer procures, installs and maintains all equipment, telephone lines, communication interfaces and other hardware necessary to access the Subscription Services.