CONTINUOUS IMPROVEMENT AND BENCHMARKING Clause Samples
The Continuous Improvement and Benchmarking clause requires parties to regularly assess and enhance the quality, efficiency, or value of the goods or services provided under the agreement. Typically, this involves periodic reviews, performance measurements, and comparisons to industry standards or best practices, with the goal of identifying areas for improvement. By mandating ongoing evaluation and adaptation, this clause ensures that the parties remain competitive and responsive to changing market conditions, ultimately driving better outcomes and sustained value throughout the contract term.
CONTINUOUS IMPROVEMENT AND BENCHMARKING. 8.1 The Supplier shall have an ongoing obligation throughout the Contract Period to identify new or potential improvements to the Services pursuant to which it will regularly review with the Customer the Services and the manner in which it is providing the Services with a view to reducing the Customer’s costs (including the Contract Price) and/or improving the quality and efficiency of the Services.
8.2 Any amendments to the Services and/or the Contract Price, required by the Customer to implement or effect such improvements identified as a result of the Supplier’s compliance with clause 8.1, shall be implemented by the Supplier (subject to compliance with EU procurement Law and the Framework Agreement) and the Supplier shall implement such variation amendment or improvement at no additional cost to the Customer.
8.3 The Supplier shall ensure that the information that it provides to the Customer in accordance with clause 8.1 shall be sufficient for the Customer to decide whether any improvement to the Services should be implemented. The Supplier shall provide any further information that the Customer requests in connection with any improvements to the Services identified by the Supplier.
8.4 Notwithstanding the Supplier’s obligations under clause 8.1 to 8.3 above, the Customer shall be entitled to regularly benchmark the Contract Price and performance of the Services, against other suppliers providing services substantially the same as the Services during the Contract Period in order to compare the Contract Price and level of performance of the Services with charges and service offered by third parties so as to provide the Customer with information for comparison purposes.
8.5 The Customer shall be entitled to use any model to determine the achievement of value for money and to carry out the benchmarking evaluation referred to in clause 8.4 above.
8.6 The Customer shall be entitled to disclose the results of any benchmarking of the Contract Price and provision of the Services carried out under clause 8.4 to the Authority and any Contracting Body (subject to the Contracting Body entering into reasonable confidentiality undertakings).
8.7 The Supplier shall use all reasonable endeavours and act in good faith to supply information required by the Customer in order to undertake the benchmarking in accordance with clause 8.4 and such information requirements shall be at the discretion of the Customer.
8.8 Where, as a consequence of any benchmarking carried out ...
CONTINUOUS IMPROVEMENT AND BENCHMARKING. 7.1 The Supplier shall notify the Customer of the outcome of any benchmarking or continuous improvement assessments undertaken pursuant to the Framework Agreement.
7.2 Clause 11.4 shall apply in the event of any reduction in the Framework Prices as a result of the assessments referred to in Clause 7.1.
CONTINUOUS IMPROVEMENT AND BENCHMARKING. DEFINITIONS
CONTINUOUS IMPROVEMENT AND BENCHMARKING. 7.1.1 The parties to this agreement acknowledge that continuous productivity improvements are essential to achieve mutual objectives. Productivity must be assessed in the context of customer service, service delivery, reduction in absenteeism, timely completion of tasks/projects, budgetary constraints and costs for each of the major functional areas of RIC.
CONTINUOUS IMPROVEMENT AND BENCHMARKING. B2.1 This Clause B2 shall apply if so specified in section C of the Order Form.
CONTINUOUS IMPROVEMENT AND BENCHMARKING