CUSTOMER SERVICE MODEL Sample Clauses

CUSTOMER SERVICE MODEL. The District has adopted a customer service model for providing safety and security services to support the needs of schools and departments of the District.
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CUSTOMER SERVICE MODEL. The District has adopted a customer service model for providing nutrition services to support the needs of the schools.
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CUSTOMER SERVICE MODEL. The customer service model with be made of three (3) levels of customer support. a) Level One (1) will provide the following: o Entering customer information into trouble ticket system. o Identification of customer problem/issue. o Resolution of Level One (1) problem/issue. o Notification of resolution or escalation to the customer. o Escalation of customer problem/issue to Level Two (2) support if unable to resolve. b) Level Two (2) will provide the following: o Identification of customer problem/issue. o Resolution of Level Two (2) problem/issue. o Notification of resolution or escalation to the customer. o Escalation of customer problem/issue to Level Three (3) support if unable to resolve and determination is made that problem is not related to client software or gatekeeper software. *Determination of other than Level Two (2) problem must be made within two hours from original customer call. c) Level Three (3) will provide the following: o Identification of customer problem/issue. o Resolution of Level Three (3) problem/issue. o Notification of resolution to customer and E-NET customer service. *Resolution of Level Three (3) problem/issue must occur within 4 hours of escalation.
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Related to CUSTOMER SERVICE MODEL

  • Customer Service A. PRIMARY ACCOUNT REPRESENTATIVE. Supplier will assign an Account Representative to Sourcewell for this Contract and must provide prompt notice to Sourcewell if that person is changed. The Account Representative will be responsible for: • Maintenance and management of this Contract; • Timely response to all Sourcewell and Participating Entity inquiries; and • Business reviews to Sourcewell and Participating Entities, if applicable.

  • Customer Services Customer Relationship Management (CRM): All aspects of the CRM process, including planning, scheduling, and control activities involved with service delivery. The service components facilitate agencies’ requirements for managing and coordinating customer interactions across multiple communication channels and business lines. Customer Preferences: Customizing customer preferences relative to interface requirements and information delivery mechanisms (e.g., personalization, subscriptions, alerts and notifications).

  • Customer Service Standards The Franchising Authority hereby adopts the customer service standards set forth in Part 76, §76.309 of the FCC’s rules and regulations, as amended.

  • CUSTOMER SERVICE ACCESS The Competitive Supplier agrees to provide, or cause to be provided, certain customer services to Participating Consumers. Such services shall be reasonably accessible to all Participating Consumers, shall be available during normal working hours, shall allow Participating Consumers to transact business they may have with the Competitive Supplier, and shall serve as a communications liaison among the Competitive Supplier, the Town, and the Local Distributor. A toll-free telephone number will be established by Competitive Supplier and be available for Participating Consumers to contact Competitive Supplier during normal business hours (9:00 A.M. - 5:00 P.M. Eastern Standard Time, Monday through Friday) to resolve concerns, answer questions and transact business with respect to the service received from Competitive Supplier. The Town will post program-related information on the Town’s website which will be available to Participating Consumers for general information, product and service information, and other purposes.

  • CUSTOMER SERVICE FUNCTIONS The Servicer shall handle all Customer inquiries and other Customer service matters according to the same procedures it uses to service Customers with respect to its own charges.