Dedicated Support Engineer Clause Samples

The Dedicated Support Engineer clause establishes that a specific technical expert will be assigned to the client to provide ongoing support and assistance. Typically, this engineer serves as the main point of contact for troubleshooting, system optimization, and addressing technical issues related to the service or product. By assigning a dedicated resource, the clause ensures personalized attention, faster response times, and a deeper understanding of the client's unique environment, ultimately improving service quality and client satisfaction.
Dedicated Support Engineer. Company will be assigned a dedicated support engineer (“DSE”) who will coordinate Synergex’s delivery of support services to Company and assist Company in maximizing support resources. The DSE will monitor all of Company’s support cases, regularly update Company on their status, and schedule meetings between Company personnel and Synergex staff members as needed to review the status of support issues and discuss other topics related to Company’s use of Synergy/DE. In addition, the DSE will notify Company of hotfixes, software updates, and new resources—such as code samples, product videos, and articles—that might be of interest to Company.
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Dedicated Support Engineer. Authorized customer contacts: 6
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Related to Dedicated Support Engineer

  • Technical Support Services 2.1 The technical support services (the "Services"): Party A agrees to provide to Party B the relevant services requested by Party B, which are specified in Exhibit 1 attached hereto ("Exhibit 1").

  • Engineering Services Definition: Engineering Services includes any service or creative work, the adequate performance of which requires education, training and experience in the application of special knowledge in consulting, investigating, evaluating, planning and designing, engineering principles. Engineering Services covered by the ▇▇▇▇▇▇ Architect-Engineers Act (40 U.S.C. 1102) are not covered in the primary scope of OASIS SB. Examples: Service areas that are included under the Engineering Services discipline include, but are not limited to the following: 1. Systems Engineering 2. Advanced Technology Pilots and Trials 3. Alternative Energy Sources and Engineering 4. Configuration Management 5. Concept Development

  • STUDENT SUPPORT SERVICES The Parties will identify and collaborate on measures to assist those students who may not be performing satisfactorily to succeed. The School will seek guidance from the College designee(s) in the areas of test preparation, tutoring, College Connection services, academic advising, and the development of an integrated support system for Students across the two institutions. Students will have access to the same or similar tutoring and other academic support as provided for other students in the School District, School and College. To promote academic success, the Parties will provide academic support services as may be needed. The School counselor and its designee will work to ensure Students receive pertinent information regarding higher education, financial assistance, and assistance waivers for tuition and fees. As needed, each Party will assist families as they complete initial application and admission requirements per the respective organizations’ processes. The School District will be responsible for non-academic counseling services and the College is authorized, but not required, to provide emergency counseling intervention services. See section 4 – Disability Support Services.

  • Customer Support If Customer is entitled to receive Customer Support as part of a separately purchased Service Plan, Sage warrants that while Customer’s Service Plan is in effect and if it has paid all required Service Plan fees, Sage will use qualified personnel to provide Customer Support in a professional manner consistent with industry standards. Customer’s sole remedy under this section 5.2 is limited to Sage’s re-performance of the Customer Support services giving rise to Customer’s claim.

  • Project Coordination The Engineer shall coordinate all subconsultant activity to include quality and consistency of deliverables and administration of the invoices and monthly progress reports. The Engineer shall coordinate with necessary local entities.