Definition Measurement Method Objective Rights and Remedies Clause Samples
The 'Definition Measurement Method Objective Rights and Remedies' clause establishes the standards and procedures for defining, measuring, and evaluating key objectives or deliverables within an agreement, as well as the associated rights and remedies if those objectives are not met. Typically, this clause outlines how performance or compliance will be assessed, such as through specific metrics, timelines, or third-party evaluations, and details what actions parties may take if the agreed-upon standards are not achieved. Its core function is to provide a clear framework for accountability and recourse, reducing ambiguity and helping to resolve disputes by specifying how obligations are measured and what remedies are available in case of non-performance.
Definition Measurement Method Objective Rights and Remedies. The NG9-1-1 core service will deliver 9-1- 1 traffic including location information to the appropriate NG9- 1-1
Definition Measurement Method Objective Rights and Remedies. Contractor shall process and deliver voice calls with little or no degradation of voice quality of the call from the ingress demarcation point to the PSAP, as measured by a third party. SLA does not apply if PNSP or RNSP is determined to be the cause of the audio degradation. MOS values shall be measured by a third party to determine the average MOS score, unless a problem has been detected. At five (5) minute intervals, 99% of the MOS measurements shall exceed 2.6 and 90% shall exceed 3.
Definition Measurement Method Objective Rights and Remedies. The NG9-1-1 core service will deliver 9- 1-1 traffic including location information to the appropriate CPE. The monthly availability percentage equals the Scheduled Uptime per month less Unavailable Time divided by Scheduled Uptime per month multiplied by 100. Scheduled uptime is based on 24x number of days in the month. The monthly Availability percentage shall be based on the accumulative total of all outage durations for each calendar month. 99.999% Failure to meet the SLA objective for one month shall result in a 25% credit/or adjustment of the TMRC of NG9-1-1 Core Service. Next consecutive month to fail to meet the SLA objective shall result in a 50% credit/or adjustment of the TMRC of NGCS. Each additional consecutive month to fail to meet the SLA objective shall result in a 100% credit/or adjustment of the TMRC of NGCS plus an additional $50,000.
Definition Measurement Method Objective Rights and Remedies. All planned outages shall be communicated to the CA 9-1-1 Branch as well as the PSAPs via written and verbal notification and justification. Notification shall occur no less than 48 hours prior to planned outage. To provide advanced warning, enabling Cal OES and the PSAPs time to prepare. Lack of 48 hours’ notice shall result in a one-time $10,000 credit to Cal OES.
Definition Measurement Method Objective Rights and Remedies. The PNSP shall provide NG9-1-1 AWS to broadcast notifications to a pre- selected geographic area and/or delivery of an IPAWS message. Single outages of greater than five (5) minutes. 99.99%. 25% credit/or adjustment of the TMRC for NG9-1-1 AWS. The PNSP shall provide AWS to broadcast notifications to a pre-selected geographic area and/or delivery of an IPAWS message. Single outage with a duration of greater than five (5) minutes to 29 minutes. 99.99% 50% credit/or adjustment of the TMRC for NG9-1-1 AWS.
Definition Measurement Method Objective Rights and Remedies. PNSP and RNSP shall complete and comply with the Interface and Integration Plan based on the approved SOW Attachment 8 – Project Milestone Report. Calendar Days To eliminate finger pointing and complete the Interface and Integration of the NG9-1-1 Services. Failure to meet the objective shall result in a $5,000.00 credit/or adjustment for each calendar day that the report is not delivered after the objective. Additionally a Senior Staff Member from both the RNSP and PNSP that fail to meet this SLA shall appear before the CA 9-1-1 Advisory Board as directed be the CA 9-1-1 Branch.
Definition Measurement Method Objective Rights and Remedies. Final PNSP PDP shall be delivered within 60 calendar days of contract execution to CA 9-1-1 Branch. Calendar Days Delivery of PNSP PDP within 60 days. Failure to meet the objective shall result in a $5,000.00 credit/or adjustment for each calendar day that the report is not delivered after the objective.
Definition Measurement Method Objective Rights and Remedies. Individual NG9-1-1 Trunk Service shall be available to each end point connection and will only apply when diverse NG9-1-1 trunks are not available and when approved by CA 9- 1-1 Branch. The monthly availability percentage equals the Scheduled Uptime per month less Unavailable Time divided by Scheduled Uptime per month multiplied by 100. Scheduled uptime is based on 24x number of days in the month. The monthly Availability percentage shall be based on the cumulative total of all outage durations for each calendar month. 99.9% Failure to meet the SLA objective for one month shall result in a 25% credit/or adjustment of the TMRC for the impacted individual NG9-1-1 Trunk Services. Next consecutive month fail to meet the SLA objective shall result in a 100% credit/or adjustment of the TMRC for the impacted individual Trunk Services. Each additional consecutive month fail to meet the SLA objective shall result in a 200% credit/or adjustment of the impacted individual NG9-1-1 Trunk Services. The NG9-1-1 Aggregation Service shall be available to combine all identified incoming OSPs including Text to 9-1-1 OSPs for the PNSP. The monthly availability percentage equals the Scheduled Uptime per month less Unavailable Time divided by Scheduled Uptime per month multiplied by 100. Scheduled uptime is based on 24x number of days in the month. The monthly Availability percentage shall be based on the cumulative total of all outage durations for each calendar month. 99.999% Failure to meet the SLA objective for one month shall result in a 25% credit/or adjustment of the TMRC for Aggregation Service for that month. Next consecutive month fail to meet the SLA objective shall result in a 50% credit/or adjustment of the TMRC for that month. Each additional consecutive month fail to meet the SLA objective shall result in a 100% credit/or adjustment of the TMRC for that month plus an additional $50,000.
Definition Measurement Method Objective Rights and Remedies. PNSP and RNSP shall begin collaboration 60 days from contract execution of each region. Calendar Days To initiate and ensure collaboration for Interface and Integration of the NG9-1-1 Services. Failure to meet the objective shall result in a $5,000.00 credit/or adjustment for each calendar day that the report is not delivered after the objective. Final Interface and Integration PDP shall be delivered within 120 calendar days after contract execution of each awarded region. Calendar Days To ensure collaboration for Interface and Integration of the NG9-1-1 Services. Failure to meet the objective shall result in a $5,000.00 credit/or adjustment for each calendar day that the report is not delivered after the objective.
Definition Measurement Method Objective Rights and Remedies. The contractor shall have 180 days to deploy text for any PSAP’s initial request to deploy text for web or integrated. From the Text Deployment Status report, the time measured in calendar days from the date of the requested order approved. Any text deployment shall be provisioned, tested and live, with final acceptance signed by the PSAP within 180 days of request to take text. Every month, or any portion of a month after 180 days, shall result in a 100% credit/or adjustment for a total of each MRC.