Direct Support Clause Samples

The Direct Support clause establishes the obligation of one party to provide immediate assistance or resources to another party as specified in the agreement. This may include technical help, customer service, or operational support, and typically outlines the scope, response times, and methods of delivering such support. Its core practical function is to ensure that the receiving party has reliable access to necessary help, thereby minimizing disruptions and maintaining smooth operations.
Direct Support. Only you may contact us directly if you are experiencing any problems with the Services. Under no circumstances must you encourage any of your customers to contact us directly, and we will not be responsible for accepting any such contacts.
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Direct Support. Vendor shall provide the following Software support to the City during the term of this Agreement: (i) advice by telephone or e-mail on the use of the Software without any limit on the amount of incident reports as follows: (1) an emergency contact number and e-mail address available 24/7/365 for serious Software or Service performance issues; (2) for less serious issues, by phone from Monday to Saturday inclusive from 9:00 a.m. to 5:00 p.m. Pacific Standard Time; (ii) the dispatch out by email or mail of fix announcements to the Software, information regarding forthcoming new releases and technical newsletters; (iii) the creation and upload to the Software, from time to time, of patches and fixes in respect of the Software; (iv) the diagnosis of errors in the Software and the rectification of such errors (remotely or by attendance on site as determined by Vendor) by the issue of fixes in respect of the Software and the making of all consequential amendments (if any) to the Documentation; (v) any other support service offered to the City from time to time; and (vi) the issue of new releases of Software.
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Direct Support. The District Board of Trustees may establish an annual service fee to support Foundation functions, upon the recommendation of the Superintendent/President throughPresident through the District’s Adopted Budget. The annual service fee may include a base service support amount and any additional amounts designated for unrestricted or restricted purposes within the authorized functions of the Foundation. The approved annual fee, if any, shall be distributed on either a monthly or quarterly basis as mutually determined by the Parties.
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Direct Support. 6.1.1. “Tier 1 Support” is the initial support level provided to End User that addresses basic issues, generally via telephone or email communications to answer questions and help troubleshoot any difficulties that End User may have in using the Platform. 6.1.2. In general, Platform Tier 1 Support shall be provided by a third-party Resellers or distributors from whom End User has purchased access and use of the Platform. 6.1.3. If End User purchases Platform access and use directly from Microshare, Microshare or its agents may provide Tier 1 Support to End User hereunder. The support under this Platform License does not include any on-site support by Microshare unless separately purchased by End User.
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Direct Support. Through this Agreement, the City will provide to Museum direct payment of funds that may be used by the Museum for its operations. This funding is tied to the fraction of the Cultural Arts mill levy that is allotted to the Museum by the City Council. The absolute dollar amount provided to the Museum may fluctuate from year to year, as do the revenues obtained by the applicable tax mill levy, subject to annual City Council appropriation and the availability of funds. However, the annual direct support provided by the City to Museum for 2023 can be approximated at $ .
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Direct Support. Direct Support" is that assistance provided to the County or to a group of counties at its/their request and is not Shared Support. Direct Support includes, but is not limited to, start-up services for the County, special seminars or training or modifications for a county or counties not requested by the User Group as a whole.
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Direct Support. Provide one-on-one peer support and information to individuals, carers and families who have experienced mental health concerns
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Direct Support. 5.1.1. “Tier 1 Support” is the initial support level provided to End User that addresses basic issues, generally via telephone or email communications to answer questions and help troubleshoot any difficulties that End User may have in using the Platform.
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Direct Support. Through this Agreement, the City will provide to Museum direct payment of funds that may be used by the Museum for its operations. This funding is tied to the fraction of the Cultural Arts mill levy that is allocated to the Museum by the City Council. The allotment fraction will remain fixed for the three years covered by this Agreement. The absolute dollar amount provided to the Museum will fluctuate from year to year during this Agreement, as do the revenues obtained by the applicable tax mill levy. However, the annual direct support provided by the City to Museum for 2015 will be $1,702,103, and can be approximated at $1,702,103.00, in years two and three. In 2016 and 2017, the City will provide by July 1 of the year preceding the applicable year the preliminary estimate of funding to be provided, based on the estimated assessed valuation provided by the County Clerk. These amounts will be finalized as soon as possible before the beginning of the succeeding year, but not until the County Clerk provides the City the final amount of assessed valuation, which typically occurs annually on or before November 20. The parties understand this section to be an express modification on the financial obligations created in the January 6, 1998, Agreement, and any supplemental agreement between the parties.
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Related to Direct Support

  • Product Support Not applicable

  • STUDENT SUPPORT SERVICES The Parties will identify and collaborate on measures to assist those students who may not be performing satisfactorily to succeed. The School will seek guidance from the College designee(s) in the areas of test preparation, tutoring, College Connection services, academic advising, and the development of an integrated support system for Students across the two institutions. Students will have access to the same or similar tutoring and other academic support as provided for other students in the School District, School and College. To promote academic success, the Parties will provide academic support services as may be needed. The School counselor and its designee will work to ensure Students receive pertinent information regarding higher education, financial assistance, and assistance waivers for tuition and fees. As needed, each Party will assist families as they complete initial application and admission requirements per the respective organizations’ processes. The School District will be responsible for non-academic counseling services and the College is authorized, but not required, to provide emergency counseling intervention services. See section 4 – Disability Support Services.

  • Customer Support If Customer is entitled to receive Customer Support as part of a separately purchased Service Plan, Sage warrants that while Customer’s Service Plan is in effect and if it has paid all required Service Plan fees, Sage will use qualified personnel to provide Customer Support in a professional manner consistent with industry standards. Customer’s sole remedy under this section 5.2 is limited to Sage’s re-performance of the Customer Support services giving rise to Customer’s claim.

  • No Support NVIDIA is under no obligation to provide support for the Licensed Software or to provide any error corrections or updates to the Licensed Software under this ▇▇▇▇.

  • Payments for Distribution Assistance and Administrative Support Services (a) Payments to the Distributor. In consideration of the payments made by the Fund to the Distributor under this Plan, the Distributor shall provide administrative support services and distribution services to the Fund. Such services include distribution assistance and administrative support services rendered in connection with Shares (1) sold in purchase transactions, (2) issued in exchange for shares of another investment company for which the Distributor serves as distributor or sub-distributor, or (3) issued pursuant to a plan of reorganization to which the Fund is a party. If the Board believes that the Distributor may not be rendering appropriate distribution assistance or administrative support services in connection with the sale of Shares, then the Distributor, at the request of the Board, shall provide the Board with a written report or other information to verify that the Distributor is providing appropriate services in this regard. For such services, the Fund will make the following payments to the Distributor: