Exclusions from Maintenance Program Sample Clauses

Exclusions from Maintenance Program. OPIE is not responsible or liable for causes external to the Software, including but not limited to: (i) Customer’s failure to incorporate Maintenance Releases or New Version Releases; (ii) installation of the Software or any New Version Releases not in accordance with the documentation provided with the Software or New Version Releases; (iii) Customer’s use of the Software with any software or hardware other than the Supported Environment; (iv) problems resulting from use of the Software in a manner not permitted pursuant to Customer’s license; (v) modifications, alterations, or additions to the Software by Parties other than OPIE (including without limitation, modifications, alterations, or additions to the Software made by Customer, but including those authorized by OPIE or performed by its representatives or agents); or (vi) damage from any source other than OPIE including but not limited to water, humidity, fire, power surges, computer viruses, and accidents (“Excluded Services”). Any maintenance or services required to fix the Excluded Services will be billed to Customer on a time-and-materials basis in accordance with OPIE’s then current rates. Such services shall be set forth on a mutually agreed upon Statement of Work and provided to Customer pursuant to Exhibit A. Unless OPIE is hosting the Software at its data center, this maintenance program does not include maintenance in connection with or correcting Errors arising out of or related to a database management server or a web server or any other third- party component that is used in conjunction with the Software. OPIE may, but is not required to, provide Error Corrections for such Errors at its then current time and materials rates. Maintenance does not include Software installation, configuration or services provided on-site at Customer’s location. If OPIE is required or requested to travel to Customer’s facilities, any services will be provided at then current time and materials rates and Customer will reimburse OPIE for all reasonable travel expenses, including meals and lodging. Maintenance does not include problems or errors in modifications to the Software OPIE provides as a Service Deliverables pursuant to Exhibit A. Service Deliverables are provided with a warranty as set forth in Section 7(b) of this Agreement. OPIE is not responsible for restoring lost data or damage to Customer’s data base that result from Customer’s actions. If Customer desires to purchase upgrade services or other ...
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Exclusions from Maintenance Program. Uila is not responsible or liable for causes external to the Licensed Products (“Excluded Services”), including but not limited to: (i) Customer's failure to incorporate Releases; (ii) installation of any Software or any New Version Releases not in accordance with the Documentation provided with the Software or New Version Releases; (iii) Customer's use of any Licensed Product with any software or hardware other than the Supported Platform; (iv) problems resulting from use of any Licensed Product in a manner not permitted pursuant to Customer's license; (v) modifications, alterations, or additions to any Licensed Products by parties other than Uila (including without limitation, modifications, alterations, or additions to any Licensed Product made by Customer); or (vi) damage from any source other than Uila including but not limited to computer viruses, and malware. Any maintenance or services required to fix the Excluded Services will be billed to Customer on a time-and-materials basis in accordance with Uila then current rates. Such services shall be set forth on a mutually agreed upon professional services agreement. Uila may, but is not required to, provide Error Corrections for such Errors at Uila then current time and materials rates. Maintenance does not include Software installation, configuration or services provided on-site at Customer's location. If Uila is required or requested to travel to Customer's facilities, any services will be provided at then current time and materials rates and Customer will reimburse Uila for all reasonable travel expenses, including meals and lodging. Maintenance does not include problems or errors in modifications to the Software Uila provides as a work product pursuant to a separate professional services engagement. ▇▇▇▇ is not responsible for restoring lost data or damage to Customer's configuration that result from Customer's actions. If Customer desires to purchase upgrade services or other professional services from Uila outside the scope of the Maintenance in this Agreement, Uila will provide such professional services to Customer for a charge as set forth in a mutually agreed upon professional services agreement.
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Exclusions from Maintenance Program. Uila is not responsible or liable for causes external to the Licensed Products (“Excluded Services”), including but not limited to: (i) Customer's failure to incorporate Releases; (ii) installation of any Software or any New Version Releases not in accordance with the Documentation provided with the Software or New Version Releases; (iii) Customer's use of any Licensed Product with any software or hardware other than the Supported Platform; (iv) problems resulting from use of any Licensed Product in a manner not permitted pursuant to Customer's license; (v) modifications, alterations, or additions to any Licensed Products by parties other than Uila (including without limitation, modifications, alterations, or additions to any Licensed Product made by Customer); or
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Related to Exclusions from Maintenance Program

  • Exclusions from Coverage The Long-Term Disability Plan does not cover total disabilities resulting from: A) war, insurrection, rebellion, or service in the armed forces of any country; B) voluntary participation in a riot or civil commotion, except while an employee is in the course of performing the duties of her regular occupation; C) intentionally self-inflicted injuries or illness.

  • Maintenance Program LESSEE's Maintenance Program

  • Emergency Maintenance LightEdge reserves the right to perform emergency Service maintenance as needed outside the Scheduled Maintenance window, in which case LightEdge will make a reasonable effort to notify the Customer if feasible under the circumstances. Any such maintenance will be considered an “Emergency Maintenance”. All Service SLAs will apply during Emergency Maintenance.

  • Maintenance Programme (i) The Contractor shall prepare a monthly maintenance programme (the “Maintenance Programme”) in consultation with the Authority’s Engineer and submit the same to the Authority’s Engineer not later than 10 (ten) days prior to the commencement of the month in which the Maintenance is to be carried out. For this purpose a joint monthly inspection by the Contractor and the Authority’s Engineer shall be undertaken. The Maintenance Programme shall contain the following: (a) The condition of the road in the format prescribed by the Authority’s Engineer; (b) the proposed maintenance Works; and (c) deployment of resources for maintenance Works.

  • EXCLUSIONS FROM WARRANTY This warranty does not cover problems caused by your acts (or failures to act), the acts of others, or events beyond Microsoft’s reasonable control.