Upgrade Services Clause Samples
The Upgrade Services clause defines the terms under which a service provider may offer improved or enhanced versions of their existing services to the client. Typically, this clause outlines the process for notifying the client about available upgrades, any additional costs involved, and the procedure for accepting or declining such upgrades. Its core practical function is to establish clear expectations and procedures for service enhancements, ensuring both parties understand how upgrades are managed and billed, thereby preventing disputes and promoting transparency.
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Upgrade Services. Upgrade Service for the Software For the duration of this Agreement, the Customer can submit upgrade requests through the ap- propriate channel (typically Odoo SA’s upgrade service website), in order to convert a database of the Software from any version of the Software to a more recent Covered Version (the “Target Version”). For the Cloud Platform, upgrade requests are submitted directly from the control panel of the Cloud Platform, and do not require any data upload. For Self-Hosting, upgrade requests must include a copy of the Customer’s database and the associated data (typically obtained from the Backup menu of the Software). This service provided through an automated platform in order to allow the Customer to perform unattended upgrades once a previous version of the Customer’s database has been successfully upgraded for a Covered Version. The Upgrade Service is limited to the technical conversion and adaptation of the Customer’s database to make it compatible with the Target Version, the correction of any Bug directly caused by the upgrade operation and not normally occurring in the Target Version, and the conversion of the source code and data of Covered Extra Modules for the Target Version. It is the responsibility of the Customer to verify and validate the upgraded database in order to detect Bugs, to analyze the impact of changes and new features implemented in the Target Version, and to convert and adapt for the Target Version any third-party extensions of the Soft- ▇▇▇▇ that were installed in the database before the upgrade (e.g. non-convered Extra Modules). The Customer may submit multiple upgrade requests for a database, until an acceptable result is achieved.
Upgrade Services. Infoblox may make available Upgrade services for selected Software for an additional fee. If Customer purchases Upgrade services and installs or activates a successor version of Software previously licensed, the successor version replaces the previous Software and the Software License for the previous Software shall automatically terminate. Customer does not retain any right of use or otherwise to the previous Software after installation or activation of a successor version of such Software. Any Upgrade or successor Software provided is subject to the Software License applicable to the previous Software.
Upgrade Services. Subject to the signing of a specific Quote and payment of the applicable fees, ZEISS will provide the Customer with certain Upgrade Services for the Equipment (as specified in the Quote). ZEISS and Customer will mutually agree upon the best method for implementing the Upgrade (e.g., whether ZEISS will assist Customer in implementing the Upgrade or whether ZEISS will provide the Upgrade to Customer for Customer’s implementation). For purposes of this Agreement, “Upgrade” means any addition to the Equipment software that adds new material functional capabilities but is not an error correction or an update.
Upgrade Services. Upgrade Service for the Software
Upgrade Services. In the event Licensor makes available any upgrades for installed Digital Systems, Christie will install such upgrades (except that Christie will not be required under this Section 4.5 to install audio system equipment.
Upgrade Services. Upgrade Service for the Software For the duration of this Agreement, the Customer can submit upgrade requests through the appropriate channel in order to convert a database of the Software from any version of the Software to a more recent Covered Version. This service provided through an automated platform in order to allow the Customer to perform unattended upgrades once a previous version of the Customer’s database has been successfully upgraded for a Covered Version. The Upgrade Service is limited to the technical conversion and adaptation of the Customer’s database to make it compatible with the Target Version, the correction of any Bug directly caused by the upgrade operation and not normally occurring in the Target Version, and the conversion of the source code and data of Covered Extra Modules for the Target Version. It is the responsibility of the Customer to verify and validate the upgraded database in order to detect Bugs, to analyze the impact of changes and new features implemented in the Target Version, and to convert and adapt for the Target Version any third-party extensions of the Software that were installed in the database before the upgrade (e.g. non-converted Extra Modules). The Customer may submit multiple upgrade requests for a database, until an acceptable result is achieved.
Upgrade Services. 3.1. Upgrade Services are offered per the Rate Schedule found in Exhibit D. --------- Upgrade services may consist of Hardware System(s) and/or components thereof and/or Software revisions and/or patches and/or as otherwise directed by DAVOX(R) ("Upgrade Event"). Upgrade Event(s) will be dispatched in accordance with the dispatch processes and procedures specified in Exhibit J attached hereto and --------- incorporated herein by reference, unless otherwise agreed to in writing by the parties. ------------------------------------------------------------------------------
Upgrade Services. Upgrade Service for the Software For the duration of this Agreement, the Customer can submit upgrade requests through the appropriate channel (typically ▇▇▇▇▇▇▇▇.▇▇▇’s upgrade service website), in order to convert a database of the Software from one Covered Version of the Software to a more recent Covered Version (the “Target Version”). This service is provided through an automated platform in order to allow the Customer to perform unattended upgrades once a previous version of the Customer’s database has been successfully upgraded for a Covered Version. The Customer may submit successive upgrade requests for a database, and agrees to submit at least 1 upgrade request for testing purposes before submitting the final upgrade request. The Upgrade Service is limited to the technical conversion and adaptation of the Customer’s database to make it compatible with the Target Version, and the correction of any Bug directly caused by the upgrade operation and not normally occurring in the Target Version. It is the sole responsibility of the Customer to verify and validate the upgraded database in order to detect Bugs, to analyze the impact of changes and new features implemented in the Target Version, and to convert and adapt for the Target Version any third-party extensions of the Software that were installed in the database before the upgrade (except where applicable as foreseen in section Upgrade Service for third-party extensions). The Customer may submit multiple upgrade requests for a database, until an acceptable result is achieved. Upgrade Service for third-party extensions For the duration of this Agreement, the Customer may request optional upgrade services for third-party extension modules of the Software, in addition to the regular Upgrade Services. This optional service is subject to additional fees (as described in 5 Charges and Fees) and includes the technical adaptation of third-party modules installed in the Customer’s database and their corresponding data in order to be compatible with the Target Version. The Customer will receive an upgraded version of all installed third-party modules along with the upgraded database.
Upgrade Services. ▇▇▇▇▇▇▇▇▇.▇▇▇ will use commercially reasonable efforts to ensure Customers and Clients receive a leading experience with ▇▇▇▇▇▇▇▇▇.▇▇▇ applications including:
Upgrade Services. ▇▇▇▇▇▇▇▇▇.▇▇▇ will use commercially reasonable efforts to ensure Customers and Clients receive a leading experience with ▇▇▇▇▇▇▇▇▇.▇▇▇ applications including:
a. Applications – ▇▇▇▇▇▇▇▇▇.▇▇▇ will work with Client to enhance application appearance and functionality.
b. Network – ▇▇▇▇▇▇▇▇▇.▇▇▇ will upgrade network and hosting infrastructure Systems to meet Service Level Agreements. As Client may have previously been presented a number of ▇▇▇▇▇▇▇▇▇.▇▇▇ Ongoing Services, the following portion of this Exhibit A-II entitled “▇▇▇▇▇▇▇▇▇.▇▇▇ Ongoing Services” serves to clarify ▇▇▇▇▇▇▇▇▇.▇▇▇ Ongoing Services relative to Client Responsibilities. þ’s indicate ▇▇▇▇▇▇▇▇▇.▇▇▇ services. Marketing þ Website search engine optimization Include Websites in offline campaigns, including Print, TV, and Radio. þ Paid advertisements on geo-targeted search engines Enter Client promotions and offers into Application Services if cannot be imported directly from Client systems þ National and geo-targeted public relations and traffic generation Copywrite any e-mails unrelated to online sales (e.g., for store only events) þ Display of current Client promotions and offers to customers in Client Zip Codes þ Source tracking and placement optimization þ Copywriting of e-mails related to online sales þ E-mail offer testing þ E-mail subject line testing þ E-mail frequency optimization þ E-mail content testing þ Sale pricing optimization þ Finance offer optimization Merchandising þ Image generation from source files including room settings, individual item shots, detail shots, and finish samples Select items to be sold online þ Image optimization of source and generated images for Internet Collect images for online merchandise þ Color correction of images for Internet Collect fabric swatches for upholstery items to be sold online þ Product information review and refinement Collect finish samples for case goods to be sold online þ Copywriting as needed Add product information not able to be imported directly from Client product databases þ Daily merchandising productivity reports QA product offering þ Out-of-stock alerts to merchandising/operations for items that customers attempted to purchase online but were not available þ Daily optimization of online presentation Customer Service þ Online order writing Manage customer fulfillment, including pre-order customer inquiries regarding merchandise or orders inserted in Client systems, adjustments to financial transactions, and delivery of furnitur...